Offer summary

Qualifications:

Experience in a customer support role with both technical and non-technical users., 1+ years of experience with baseball-related data or technology., Strong critical thinking skills and adaptability to unique situations., Familiarity with SQL or similar database querying is preferred..

Key responsibilities:

Support MLB Club inquiries and internal technology incident responses during night and weekend shifts.

Investigate and monitor data quality issues proactively and responsively.

Respond to inquiries from MLB clubs, broadcasters, and leadership.

Collaborate with various teams to ensure accuracy in data and metrics.

Job description

The vision of the Baseball Data Platform team is to capture the story of baseball through its data. As a Seasonal Baseball Data Support Coordinator at MLB, you will fulfill that vision with play-by-play and Statcast tracking data by supporting our customers, tracking and improving data quality, and guiding incident response processes across technology platforms. You will partner closely with world-class software engineers, data scientists, and subject matter experts with the sports’ richest and most robust data at your fingertips.

This is a seasonal (February/March to October/November) individual contributor role, reporting to Analyst, Baseball Data. The position requires part-time hours (up to approximately 20 hours per week) compensated hourly, with an emphasis on nights and weekends, and is expected to be fully remote.

Responsibilities

Night and/or weekend shift rotations to support MLB Club questions/needs and internal baseball technology incident response
Investigate potential data quality issues both proactively and responsively
Respond directly to inquiries from MLB clubs, broadcasters, and MLB leadership
Proactively monitor Major League games, Minor League games, dashboards, and internal channels for reported data and technology issues
Query the database to solve problems and answer questions as needed
Collaborate with the Statcast engineering, product, data science, and content teams to ensure accuracy on the next generation of storytelling metrics

Qualifications & Skills

Experience communicating professionally in a customer support role with technical and non-technical users
1+ years of experience with data and/or technology related to baseball
Critical thinking skills and the ability to apply learnings to unique situations
Flexibility to work scheduled night, weekend, and holiday support shifts, especially during baseball season
Experience with SQL or similar database querying experience preferred
Some knowledge of cutting-edge tracking technology, including optical and radar systems is preferred
A love of baseball!

Pay Range: $24.00 – $25.00 per hour

Why MLB?

Major League Baseball (MLB) is the most historic of the major professional sports leagues in the United States and Canada. Employees love working at MLB because of the culture of growth, teamwork, and professionalism. Employees who are most successful at MLB take initiative, know how to identify problems and provide solutions, and always put the Team first. For those ready to step up to the plate and join the major leagues, MLB takes the same approach as teams do with their players: empowering our “workforce athletes” to be at their best by engineering experiences that put employees in the best position to succeed. Major League Baseball is looking for candidates who are passionate about growing America’s pastime to best serve its fans for decades to come.

MLB is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

California Residents: Please see our California Recruitment Privacy Policy for more details.

Colorado Residents: Colorado based applicants may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Applicants requiring a reasonable accommodation for any part of the application and hiring process, please email us at accommodations@mlb.com. Requests received for non-disability related issues, such as following up on an application, will not receive a response.

Are you ready to Step Up to the Plate? Apply below!

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