Director of Strategy and Operations

About Stepful: Stepful partners with healthcare institutions to build talent pipelines and career pathways. We are reimagining allied healthcare training with a digital-first environment for student cohorts that prepare job-ready graduates five times faster, at a fraction of the cost. Stepful graduates, primarily from underrepresented communities, go on to work at leading healthcare institutions. Stepful is backed by Y Combinator, Reach Capital and AlleyCorp and recently closed a round led by Oak HC/FT.

About Stepful 

Stepful partners with healthcare institutions to build talent pipelines and career pathways. We are reimagining allied healthcare training with a digital-first environment for student cohorts that prepare job-ready graduates five times faster at a fraction of the cost. Stepful graduates, primarily from underrepresented communities, go on to work at leading healthcare institutions. Stepful is backed by Y Combinator, Reach Capital, and AlleyCorp and recently closed a round led by Oak HC/FT.

The Role

As Director in our Student Operations team, you will design and own key operational processes to ensure high outcomes for a part of the student experience. You will become a subject-matter expert and experiment with solutions that can support 10x growth in active students.  In this role, you will work cross-functionally with other operations teams, product, sales & customer success, and our learning team.  You will be responsible for building a team over time and establishing clear roles and responsibilities for owning key metrics.

• Own operational processes and achieve success metrics, focusing on a part of the student journey from graduation to job placement. 

• Develop and execute creative initiatives and experiments to improve the student experience at scale. 

• Collaborate regularly with our Product and Operations teams to design and implement solutions that satisfy our students’ needs.

• Work cross-functionally with our Product, Engineering, and Client Team to provide visibility into trainee feedback and help inform their roadmaps

This job is for you if

• You have operational experience in a direct-to-consumer startup.

• You have 10+ years of experience, with a mix consulting and startup operations

• You are passionate about helping students change their lives through access to education.

• You are highly analytical with strong communication skills

• You are willing to do whatever it takes to get the job done successfully

• You learn quickly through experimentation

• You thrive in a fast-paced, ambiguous environment

Bonus points if

• You worked in healthcare or EdTech

• You have taught or coordinated online courses at scale

• You worked in healthcare

• You have an MBA
  

ABOUT THE INTERVIEW 

• Step 1: Recruiter Screen

• Step 2: Intro Call with the Hiring Manager

• Step 3: Take-home assignment

• Step 3: Virtual panel interview

• Step 5: Onsite interview at office in SoHo, NYC

Compensation

Base Salary: $160k - 210k

Equity: 0.06% - 0.1%

At Stepful, we're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

At Stepful, we're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.