Offer summary

Qualifications:

5+ years of experience with Blackbaud Raiser’s Edge (RE7 and RENXT), Experience in various fundraising areas, such as annual or major giving, Strong stakeholder engagement skills, Ability to manage a customer portfolio with attention to detail..

Key responsibilities:

Deliver customized consulting to a diverse portfolio of Raiser’s Edge NXT customers

Engage proactively with customers throughout their contract to ensure product adoption

Collaborate with internal teams to enhance the customer experience

Contribute insights to shape new service offerings and act as a subject matter expert.

Job description

As an Advisory+ Consultant, you will play a crucial role in fostering long-term consulting relationships with customers who use Raiser’s Edge NXT. Your mission is to provide proactive best practices optimization consulting throughout their contract, ensuring their success with product adoption and maximizing the value of their software subscription. Advisory+ is Blackbaud’s premium consulting offer which focuses on driving outcomes for customers using Raiser’s Edge NXT.

What you' ll do:

Deliver High-Quality Consulting:

Deliver customized prescriptive consulting to a diverse portfolio of RENXT customers.
Understand customer needs and expertly craft a roadmap to adopt or expand on functionality to achieve desired outcomes.

Proactive Customer Engagement:

Engage with customers in your portfolio throughout the duration of their engagement, often at the start of implementation and continuing through renewal. You’ll support them in navigating new releases, adjusting business processes, helping new staff, and ultimately building a strong relationship and customer who is maximizing the value of their Raiser’s Edge NXT subscription.
Partner with internal stakeholders, including Sales, CSMs, or other services teams to ensure a seamless and cohesive experience across the customer journey.

Contribute to Service Offerings:

Shape new success services offerings by sharing insights and expertise.
Collaborate with cross-functional teams to enhance customer experience.
Act as a subject matter expert on sales calls to expand footprint of Advisory+

What you'll bring:

5+ years of experience using, supporting, or consulting on Blackbaud Raiser’s Edge (RE7 and RENXT).
Experience in multiple areas of fundraising, for example annual or major giving, is encouraged.
Comfortable engaging with key stakeholders and end-users. Experience with driving organizational change and making recommendations to customers.
Keen attention to detail in understanding customer needs.
Ability to successfully manage a portfolio of customers.
Have a self-starter mindset by proactively managing customer deliverables with limited supervision.

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The starting base pay is $77,700.00 to $104,500.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.

Benefits Include: