Sr. Business Analyst

Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.   

WHO WE ARE:  

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.   

Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.  

We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location.  

If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”!  

To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information – LinkedIn and Twitter. 

Title:  Manager - Business Analysis

WHAT YOU’LL DO:

The Business Analysis Manager will closely with Customer Business Team or Onsite project team with minimal supervision. Responsible for documenting customer requirements and liaison with QA and the development team in implementation.

• Actively participate in Discovery/inception sessions and document high level requirements.
• Using product knowledge and analytical skills identify viable solution\workarounds for identified requirement gaps.
• Actively participate in detail requirement elicitation sessions and demonstrate expertise in following modules,
  • FNOL
  • Automated Processing (Automated Line creation, Automated Reserves, Automated Assignment)
  • Desktop
  • Financials
  • Forms and Corr
  • Task templates
  • Party
  • Integrations etc.
• Help QA and Development team with their functional queries.
• Conduct test case review to ensure functional coverage.
• Create workflow diagrams, wireframes, screen mockups.
• Participate\lead triage meetings.
• Conduct FIT/GAP analysis
• Participate in RFP\RFI process.
• Conduct KSS sessions.
• Facilitate UAT execution phase and work with business stakeholders and project manager to obtain user acceptance test signoff
• Represent reportees in annual performance review process.
• Act as a mentor to reportees and provide timely constructive feedback.
• Sprint Planning, Status report creation
• Work allocation for junior team members
• Be a People manager – Set Goals, Monitor Performance, Rewards, Conflict Management etc.

WHAT YOU’VE DONE:

• Managed a team of 4+ resources.
• Worked with stakeholders to assess current capabilities and identify high-level customer requirements.
• Participated in detailed requirement sessions to elicit detailed product requirements and use cases.
• Developed and maintained the business requirements.
• Participated in transitioning the requirements and use cases to the technical team and ensures a clear and complete understanding of the requirements.
• Participated in quality management reviews as outlined in the Quality Management practice, in particular reviews of the designs, prototypes and other requirement work products.
• Conducted Test Case review and provide feedback to QA team.
• Created wireframe and detailed screen mockups.
• Performs other related duties and activities as required.
• Worked in different functional areas of Claims Application (FNOL, Desktop, Financial, Form and Corr)
• Responsible for annual review process for 2-3 people.

Specialized Knowledge, Skills, and/or Abilities:

Industry knowledge

• Knowledge of either Personal, Commercial, Specialty lines (Must)
• INS21, INS22 and INS23 or equivalent insurance certification (Nice to Have)     

Technical skills

• Experience in requirements gathering, identifying gaps, preparing functional specifications of both functional and non-functional requirements (Must)
• Test planning and execution, and User Acceptance Testing definition and execution (Nice to Have)
• Understanding of regulatory requirements (Nice to Have)
• Experience/knowledge of Claims FNOL, Desktop, Financials and Forms & Correspondences (Must)
• Experience in Claims integrations (including but not limited to) OFAC, Invoice (Corvel or others), Recoveries (COPART or others), Receipts (OneInc or others)

Communication skills

• Excellent communication skills (written and verbal) (Must)
• Experience and ability provide client walkthroughs on developed requirements and demo of base product capabilities
• Experience as BA/QA

IT experience

• Experience / knowledge of Software Development Life Cycle (Must) including Agile
• Knowledge of database - SQL Server (Nice to Have)
• Experience and understanding of XML (Must)
• Experience with ACORD XML, Agency Portal, BI Tools (Nice to Have)
• Experience with at least one project management tool like ADO, ALM, JIRA or others

WHAT WE STAND FOR:  

Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services, and systems.  As such, Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status.  

We strive to be an example to the world of inclusion, diversity, and equity in all things – where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead.

To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit: https://www.duckcreek.com/life-at-duck-creek/. 

Please let us know if you encounter accessibility barriers with our web content by sending an email to accessibility@duckcreek.com. 

Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes.  

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