Program & Client Success Manager, Payer Partnerships

MEET MAE

Mae is a venture-backed digital health solution on a mission to improve the health and quality of life for mothers, babies, and those who love them. Mae has created a space where complete digital care meets culturally-competent on-the-ground support. We address access gaps and bolster physical and emotional well-being through continuous engagement, risk assessment, early symptom awareness, and a community-led model of support for our users.

Digital solutions to address cultural deficits in care are at the forefront of femtech innovation and Mae is quickly gaining traction with healthcare payers as a viable solution to address the implicit, explicit, and structural biases that hinder equitable maternal health. In addressing whole-person care and focusing on self-advocacy, education, and community, we seek to improve outcomes for mothers and birthing people, while also reducing clinical costs of care, at impactful scale. See what we’re doing at www.meetmae.com and @maehealthinc on Instagram.

OPPORTUNITY
We are lean, nimble, fast-paced, and looking for driven, mission-aligned team members to grow with us. The ideal candidate prioritizes passion, collaboration, and efficiency that will match the strong work ethic established by Mae’s founding team. 

This is a unique opportunity to become an early member of a venture-backed Fem-tech digital health start-up and to join our mission to reduce maternal health disparities and redefine the pregnancy experience for expectant mothers. 

Mae is looking for an experienced Program Manager who is passionate about maternal health equity to support Medicaid payer partnerships (both legacy and pilot programs) to address growing racial disparities in maternal health outcomes.

As a Program Manager, you will be responsible for leading the successful implementation and management of key payer contracts along with supporting business development efforts.

Key responsibilities include: 

• Support contracting, planning, and deployment of payer pilots
• Manage communication and relationship (phone, e-mail, meetings) with client and Mae team
• Develop status updates, report outs, and presentations to client and internal team
• Revise project plans / resources to meet changing needs and requirements
• Define, measure, and track success metrics of each initiative
• Identify client pain points and implement quick solutions
• Collaborate internally with other departments to address areas for improvement and/or client requests
• Lead internal progress tracking and growth strategy for assigned payer partners

What we are looking for:

• Highly organized, able to manage time effectively, and comfortable working across multiple workstreams concurrently
• 5-7 years of Medicaid Managed Care program / population experience or healthcare payer experience
• 1-3 years Project Management experience, including leading a program end-to-end
• Relationship management experience
• Strong written and verbal communication and presentation skills
• Strong data analysis skills
• Background/expertise in: maternal-child health, sexual & reproductive health, population health, Medicaid health policy, or other relevant fields

Additional Information

• Salary range: $80,000 - $90,000 annually, depending on experience
• 40 hours/week expected (standard business hours, Monday - Friday)

Additional Benefits include: 

• Healthcare, dental, vision benefits 
• Flexible work location
• Opportunity to be an early team member of a digital health start-up focused on health equity and addressing a population health need of critical importance

Mae Health Participates in E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.