QA Test Lead

Job Description:

QA Test Lead

ABOUT US

At Flui Technologies we are all about progression and constantly challenging and developing ourselves as individuals and as a company.  We have been providing business critical solutions to customers in the utilities sector for over 20 years.  We deliver scalable and reliable transactional, data handling and analytics solutions.

As a company we are committed to meeting and exceeding our customers’ expectations such that we are the first choice for continuing to provide services to them in the long term.

We champion ‘Growth from Within’, both for individuals to challenge themselves to grow, seize opportunities and enjoy continuous development, whilst also investing in our demonstrable talent as the future leaders of our business and industry.

Flui Technologies is part of the Jonas Software Operating Group within Constellation Software Inc. The Jonas Group are the leading provider of enterprise full-service software solutions to a number of vertical markets including the following hospitality focused industries: Education, Foodservices, Leisure, Club, and Attractions.  Jonas has over 60,000 customers, in over 17 countries worldwide.   Jonas’ focus is on creating long term relationships with our customers and ensuring we meet and exceed their software and service needs.

WHAT YOU’LL BE DOING

Reporting to the Delivery, Quality and Control Manager, the QA Test Lead will play a key role within our Research, Development, and Product function. We are seeking a dedicated and proactive individual with a passion for quality to take on this rewarding and dynamic role.

As QA Test Lead, you will oversee the testing lifecycle across projects, providing leadership and direction to the test team to ensure delivery of high-quality products that align with customer expectations. This role is integral to maintaining software excellence and upholding testing best practices.

You will collaborate closely with Product Managers and Product Owners to review and translate business requirements into effective test strategies, contributing to the overall success of our development initiatives.

ROLE RESPONSIBILTILES

Key Responsibilities:

Responsibilities will include:

• Collaborate with Product Managers and Product Owners to gain a thorough understanding of business and functional requirements

• Lead and organise the junior QA team across multiple projects, prioritising tasks and delegating work effectively to meet deadlines

• Monitor and track testing progress, identifying and resolving blockers to ensure timely delivery

• Serve as the first point of escalation for the junior QA team, providing guidance and support on complex issues

• Partner with Product Managers to triage and investigate production issues, ensuring swift resolution

• Prepare comprehensive test reports and present findings to senior stakeholders

• Identify skill gaps within the QA team and collaborate with management to support professional development and training initiatives

• Develop and maintain test scripts based on detailed business requirements and user stories

• Create, manage, and update test data to support various test scenarios

• Execute test cases, accurately document results, and maintain evidence within the project management system

• Log, track, and verify defects in the project management tool, including documenting fixes and collaborating with developers to validate resolutions

• Work closely with development teams to clarify bug behaviour and expected outcomes

• Manage and prioritise tasks across concurrent projects, ensuring efficient use of time and resources

• Maintain flexibility to work on multiple projects simultaneously in a fast-paced, deadline-driven environment.

Key Skills & Experience:

• Knowledge of the industry in which Flui operates (Utility industry market messaging and orchestration/Smart meter messaging and management/DCC Adaptor) is essential for this role as is the willingness to adapt and stay current with continuing industry change 

• Extensive experience in Software Testing

• Experience of hiring, mentoring and developing a QA team

• Experience of being a first point of contact for clients and stakeholders

• Experience in developing comprehensive Test Plans for Software Projects

• Experience in creating and presenting QA reports to management

• Experience in manual testing of mobile, web and desktop applications

• Knowledge of the software development lifecycle

• Understanding in black box test techniques

• Experience of QA tracking systems such as Azure DevOps or similar

• Experience of producing test cases, test scripts, and test data based upon business requirements

• Microsoft Office experience, particularly Excel and Word

• Intermediate experience in using SQL.

Personal Attributes:

• Leadership Skills: Confident leading a team, delegating tasks, and mentoring junior testers effectively

• Detail-Oriented: Demonstrates precision and accuracy in testing activities, ensuring high-quality deliverables

• Analytical Thinker: Strong problem-solving skills with the ability to break down complex issues into manageable components

• Proactive Attitude: Takes initiative to identify potential issues and suggest improvements before they become problems

• Excellent Communicator: Able to convey technical concepts clearly to both technical and non-technical stakeholders

• Customer-Focused: Keeps the end-user experience top of mind when designing and executing test cases

• Adaptable: Thrives in dynamic environments and adjusts quickly to shifting priorities or changes in project scope.

Other desirable but not essential experience:

• Advanced Software Testing qualification (above ISTQB Foundation)

• Understanding of test automation frameworks

• Experience of liaising with stakeholders regarding production issues.

WHY JONAS SOFTWARE?

• Be part of a dynamic and innovative global organisation

• Competitive compensation and benefits package

• Opportunities for career growth within our expansive portfolio

• Join a collaborative environment that champions diversity, equity, and inclusion, creating a space where everyone can excel.

WHAT OUR EMPLOYEES SAY ABOUT US

See what our employees say about us in the highlights video from our Jonas Annual Business Awards 2023  https://www.jonassoftware.co.uk/insights and our ‘Every Person Matters’ video from our Jonas Annual Business Awards 2024 https://www.jonassoftware.co.uk/why-jonas/people-culture/

ADDITIONAL INFORMATION

LOCATION

• Remote (ability to travel, sometimes at short notice)

• The position is based in the UK

SALARY

£50,000 - £60,000 Dependant on experience

BENEFITS

• 25 days annual leave

• 10 days rolling sick plan, including extended illness pay

• Pension 5% EE and 4% ER (increases after 3 years to a max of 6%)

• Life Assurance 4x base salary

• Private Health Insurance

• Option to join the CSI Employee Share Purchase Scheme

• Personal Travel Insurance

• Cycle to Work scheme

• Electric/Hybrid Vehicle scheme

• Discounted gym membership

• Discounted high street retailer scheme.

MUCH MORE THAN A BENEFIT

• Internal Learning & Development programmes 

• Internal Mentor programme

• Employee Assistance Program (EAP) and Mental Health First Aiders to support you

• Jonas Europe & Jonas Global networking events (JABAs, GROW, JSA). Join communities, build networks and collaborate with your colleagues across the Global Group.

OUR DEIB COMMITMENT

Our people define us and, at Jonas, we believe that diversity in all its forms enriches our organisation and drives innovation. We actively seek to create an environment where all employees feel valued, heard, and empowered to contribute their best work. We do not discriminate on the basis of any protected characteristic and are dedicated to providing equal opportunities for all. Come and be part of a team where your unique background and experiences are celebrated!

We strongly encourage applications from candidates of all backgrounds, including those from underrepresented groups such as women, ethnic minorities, people with disabilities, and LGBTQ+ individuals and we are committed to creating an interview and hiring process that is accessible and inclusive for everyone.

FLEX WORKS CULTURE

Here at Jonas Software UK & Europe, we see flexibility as a game-changer. We truly believe that working flexibly together helps to increase our innovation, growth and productivity, as well as supports our employees’ wellbeing and helps to provide great places to work.

For most roles, the following types of flexibility are usually possible: working location, number of hours/days worked, different start and finishing times, flexible lunch break arrangements, agreed core hours, flexible hours, an element of working from home, compressed hours.

Many of our employees work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.

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More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals.  Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa.  Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.

IS THIS YOU?