Client Services Coordinator

Overview: Who We Are

HWL is a company that comes to the market with deep expertise from leading healthcare GPOs and supply chains, workforce management software providers, healthcare delivery organizations, cutting-edge technology organizations, and leading staffing agencies. Our workforce solutions deliver results that lower overall costs, produce higher-quality staff, and increase visibility into overall labor activity and metrics.

Through proprietary next-generation technology and customizable MSP services, HWL delivers a vendor-neutral Total Talent Acquisition solution that lowers overall labor costs while reducing administrative burden. 

HWL achieves remarkable success by forging deep partnerships founded on integrity, accountability, and trust. Our company welcomes innovative thinkers who desire to work with a team that consistently displays kindness and empathy and promotes individual and collective growth.

Position Overview:

We are seeking a detail-oriented and organized Client Services Coordinator to provide essential administrative support to our Account Management team. This is a full-time remote position, ideal for someone with experience in a fast-paced administrative environment, preferably in healthcare staffing. The Client Services Coordinator will assist with scheduling, candidate communications, managing administrative tasks, and supporting the overall smooth operation of the account management process.

Key Responsibilities:

• Administrative Support: Assist Account Managers by scheduling locum providers, updating confirmation agreements, processing timecards/expenses, and tracking candidate submission checklists.
• Communication: Act as a liaison between clients, agencies, and the internal team, ensuring clarity and timely communication.
• Scheduling & Coordination: Organize phone screens and ensure schedules are updated accurately in the HWL platform.
• Email Management: Keep inboxes organized and respond to client and agency emails promptly, aiming to address queries on the same business day.
• Problem Solving: Handle issues effectively and with a sense of urgency, while maintaining a positive image of the company.
• Collaboration: Work closely with the Account Management team, keeping them informed of any significant problems or activities.

Qualifications:

• Education: High school diploma or equivalent; Bachelor’s degree preferred.
• Experience: At least 1 year of experience in healthcare recruiting or a related field.
• Skills:
  • Strong written communication and organizational skills
  • Proficient in Microsoft Office Suite
  • Ability to manage multiple tasks and work independently
  • Strong emotional intelligence and interpersonal skills
• Technology: Familiarity with various financial and business applications; willing to learn company-specific platforms.

Performance Expectations:

• Accuracy: Ensure that scheduling and confirmations are error-free, promoting customer satisfaction.
• Timeliness: Respond to emails within 24 hours (goal: same-day response).
• Relationship Building: Foster positive relationships with Account Managers, clients, and agencies, earning their trust.

Core Values:

• Others First: Prioritize team and client needs.

• Wisdom: Approach tasks thoughtfully and efficiently.
• Growth: Continuously seek self-improvement and betterment.

Additional Information:

• Work Schedule: Full-time, remote position with standard business hours. Additional time may be needed to complete job responsibilities.
• Eligibility: All candidates must be able to fulfill E-Verify requirements.

DISCLOSURES

SMOKING:

Smoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles. 

DRUG TESTING:

As part of our employment process, candidates who receive a conditional offer may be required to undergo pre-employment drug testing. 

EEO Statement Requirements:

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex,  national origin, age, disability, veteran status, or any other protected status under the law.