Offer summary

Qualifications:

High School Diploma or equivalent required., Two years of customer service experience, preferably in a medical setting., Experience with high volume call centers and Epic EMR is preferred., Strong data entry skills are necessary..

Key responsibilities:

Handle incoming calls related to member eligibility, prescription benefits, and claim payment issues.

Assist patients with billing information updates and payment inquiries.

Provide quality service and customer satisfaction through effective communication.

Resolve patient scheduling needs and establish payment plans.

Job description

City/State

Norfolk, VA

Work Shift

Multiple shifts available

Overview:

Sentara is hiring a Temporary Customer Service Representative for the Laboratory Billing Services Department.

*Estimated 3-4 month temporary assignment.

This is a Temporary full-time day shift position Mon-Fri between the hours of 8:00am-5:30pm.

This position does not offer Benefits and applicants must reside in Virginia only.

The rate of pay is set at a flat rate of $20/hr.

Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling. Provide quality service and customer satisfaction through effective communication and education.

Education:

*High School Diploma or equivalent (Required)

Experience:

*Two years of Customer Service experience. Experience with medical insurance in a hospital or physician's office setting, specifically Laboratory preferred *Experience registering patients preferred

*High Volume call center experience preferred

*Epic EMR experience preferred

*Data entry skills

Keywords: Talroo-Allied Health, Monster, LinkedIn, scheduler, scheduling, referral, appointment, medical receptionist, healthcare administrative, call center, CSR, customer service representative, insurance verification, claim, peds, pediatric, children, Hampton Roads, Virginia Beach, Norfolk, Chesapeake, Suffolk, Elizabeth City, Hampton, Portsmouth

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans

• Adoption, Fertility and Surrogacy Reimbursement up to $10,000

• Paid Time Off and Sick Leave

• Paid Parental & Family Caregiver Leave

• Emergency Backup Care

• Long-Term, Short-Term Disability, and Critical Illness plans

• Life Insurance

• 401k/403B with Employer Match

• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education

• Student Debt Pay Down – $10,000

• Reimbursement for certifications and free access to complete CEUs and professional development

•Pet Insurance
•Legal Resources Plan
•Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Required profile