Offer summary

Qualifications:

Strong English communication skills, Ability to manage multiple communication channels simultaneously, Basic understanding of or interest in wine and spirits, Customer service orientation with a sales focus..

Key responsibilities:

Handle incoming customer inquiries across multiple channels (phone, live chat, email, text)

Process orders for ready-to-buy customers

Answer product-related questions and provide basic guidance

Maintain accurate customer records and meet sales targets.

Job description

This is a remote position.

Job Highlights:

Contract: Independent Contractor
Schedule: Monday to Friday, 9am to 6pm New York time with an hour's unpaid break

Client Overview
Join a premier e-commerce retailer specializing in luxury lifestyle products and accessories. This established company has a strong market presence through multiple sales channels including web, catalog, and social media. With a focus on premium products and exceptional customer experience, they’ve built a reputation for excellence in the specialty retail space.

Job Description
This is an exciting opportunity to join a growing e-commerce company as a Sales Representative, where you’ll engage with customers across multiple channels including phone, chat, email, and text. Starting in an order specialist role, you’ll have a clear path to advance into a full sales position within 4-6 months. This role offers comprehensive training, performance-based bonuses, and the opportunity to build a career in luxury retail sales. We provide full equipment and health insurance for all full-time team members.

Responsibilities:

Handle incoming customer inquiries across multiple channels (phone, live chat, email, text) through Gladly platform
Process orders for ready-to-buy customers
Answer product-related questions and provide basic guidance
Transfer complex inquiries (custom wine cellars) to senior sales consultants
Maintain accurate customer records
Handle inquiries from marketing campaigns, catalogs, and social media
Meet sales targets once fully ramped

Requirements

Strong English communication skills
Ability to manage multiple communication channels simultaneously
Basic understanding of or interest in wine and spirits
Customer service orientation with sales focus
Computer proficiency and ability to learn Gladly platform
Reliable internet connection
Available for full-time (40 hours/week)

Benefits

Independent Contractor Perks:

With bonuses
HMO Coverage for eligible locations
Permanent work from home
Immediate hiring
Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

ZR_23734_JOB

Required profile