Customer Success Manager

For over 15 years, Poll Everywhere has built innovative software that empowers both corporate and educational institutions to create more inclusive and engaging experiences. We understand that long-term success depends on strong customer relationships—so we’re growing our Customer Success team with a dedicated Customer Success Manager (CSM).

In this role, you’ll manage a portfolio of clients, ensuring they realize the full value of our platform. You’ll be responsible for day-to-day account management, building value-driven relationships that foster product adoption, revenue growth, and expanded usage. Reporting to the Customer Success Team Manager, you’ll use your expertise in managing multiple accounts and working cross-functionally to identify opportunities for growth and improvement, as well as proactively identify and communicate risks. At Poll Everywhere, we embrace a growth mindset, a commitment to excellence, and the autonomy to make meaningful decisions. You’ll collaborate closely with Sales, Product, and Customer Support teams to advocate for your clients and deliver an exceptional customer experience. If you’re passionate about building strong partnerships, championing customer outcomes, and driving continuous improvement, we’d love to hear from you.

Our users come from all kinds of communities, and so do PollEvians. We want to work with great people from a wide variety of backgrounds who put a lot of care and pride into their work. We're committed to providing you with opportunities to learn, and we’re looking to hire people with good judgment.

If you don’t meet 100% of the above qualifications or check off all the boxes, you should still seriously consider applying. An important part of our interview process is understanding why this position and our mission particularly resonated with you.