Job description

Company Description

Be part of the journey!

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day, such as becoming the first international tour operator to obtain Travelife certification for our commitment to sustainable tourism. We have also won the title of world's best leisure airline several times over. And this is just the beginning.

Want to join us? As soon as you're hired, you'll enjoy travel privileges to discover the world. You'll also have the opportunity to work in a modern, inspiring environment.

Job Description

Provide 24/7 user support for airports and internal TS departments, or support related duties as assigned.
Standardized flight preparation/editing/control for each station
Troubleshooting and first level system support
Manage IRROPS/flight disruptions in Altea in harmony with, PSS , OAL/SOP and Station Managers
Manage aircraft updates after initial flights have been built
DCS outage – coordinate station processes as required
Government outages-coordinate station processes as required
Flight monitoring - Ensuring check-in activity and Flight preparations are properly conducted.
Internal and external reporting, statistical data collection and historical data retrieval
Ensure compliance with government regulated watch lists
Station liaison for negative passenger vetting result resolution
Post flight processing and reporting including investigation of non-compliance reports

Qualifications

Travel and Tourism diploma or equivalent,
Minimum 3 years previous airline or ground handling experience,
Prior knowledge of ALTEA CM and/or other DCS an asset,
Excellent keyboard skills/MS Office,
Proven analytical and organizational skills, with a keen eye for detail,
Critical thinker and problem solver, resourceful and responsible,
Strong time management skills; able to meet tight timelines while multi-tasking,
Excellent verbal and written communication and reporting skills,
Ability to work under extreme pressure,
Strong interpersonal skills; requires a high level of professionalism, confidentiality and judiciousness,
Punctual and reliable, committed to teamwork,
Able to work flexible hours in a 24/7 environment,
Successful completion of training course and exam mandatory,
Must be able to obtain and maintain any applicable security clearances,
Other languages an asset (French /Spanish).
Mandatory COVID-19 vaccination required

Additional Information

A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally.

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.

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