Intake Coordinator

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

For more than 25 years, NTT DATA have focused on impacting the core of your business operations with industry-leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy.

NTT DATA  currently seeks a Intake Coordinator to join our team in remote in the US.

Role Responsibilities:

• Manage incoming calls to the Care Management Intake Line
• Receive and process inquiries for all Care Management programs from internal referrals, community providers, emergency departments, primary care providers and other agencies
• Provide outstanding customer services to internal and external customers
• Triage and process referrals into the appropriate CM programs, actively seek consultation from clinical supervisors when needed to escalate a referral and support the Notice of Action (NOA) process
• Effectively manage the Community Supports services referral process including referrals from Medical Respite
• Triage and de-escalate calls from members who may be in crisis
• Run monthly reports from various databases to refer into CM programs
• Manage the voicemail system and input the information obtained into a database system
• Follow up with referring entity on status of referral and act as point of contact until member is connected
• Coordinate meet-and-greet meetings as requested by providers with the goal to exchange information about our programs

Required Skills/Experience

• Associate or bachelor's Degree in related field; or 4 years of relevant experience.
• Minimum one year experience in Triage, Intake or Care Coordination
• Minimum one year experience working with people with complex health needs

Preferences:

• Bi-lingual language skills preferred
• Working knowledge and use of Trauma Informed language and principles a plus
• Working knowledge and use of Harm Reduction language and principles a plus
• Working knowledge and use of Person-Centered language and principles a plus
• Experience with de-escalation techniques
• Telephonic Case Management experience a plus

About NTT DATA:

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Visit us at us.nttdata.com.

NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is ($24 - $25/hourly ). This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.