Multifamily Outreach Manager

Resource Innovations is seeking an Outreach Manager to join our growing team in New Jersey. As an Outreach Manager, you will work in a dynamic environment supporting the implementation of residential multifamily energy efficiency programs.  The Outreach Manager plays a key role by building partnerships and collaborating with local partners, coordinating, and managing field operations and ensuring program goal attainment with partners and the internal program team.  

The Outreach Manager will engage with program subcontractor partners and utility clients to present, plan and adapt program delivery through strategic collaboration based on best practices and understanding dynamic market conditions. Working with program partners, this position will establish relationships with property ownership and management groups, relevant trade organizations and market partners to ensure a stable pipeline of energy efficiency projects. The Outreach Manager must be able to motivate and lead a team of outreach professionals to ensure program goals are achieved.  Additionally, the Outreach Manager must collaborate strategically with all partners in a rapidly changing environment to provide recommendations, strategies, and solutions to effectively redirect the team or project approach in response to evolving program directives. 

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

Duties and Responsibilities

• Develops, manages, and fosters partnerships with multifamily property managers, property owners, stakeholders, subcontractors, and other industry affiliates.  
• Responsible for lead generation into the multifamily program based on program guidelines, while making referrals to other programs when necessary. 
• Develops and executes short- and long-term outreach and collaboration plans to effectively execute the program delivery strategy and support the achievement of program goals. 
• Monitors program participation and forecasts in a production, goal-oriented environment.  
• Interprets program guidelines and incentive participation pathways and provides ongoing support to contractors and contractors, including guidance on local building regulations, as well as opportunities for maintenance staff to pursue building operator certification trainings.  
• Leads ad hoc meetings/calls with the internal team, partners, and the utility clients on subjects relating to production planning, outreach activities, successes, challenges, and requests for additional support. 
• Delivers presentations and communicates program offerings while tailoring messaging to a variety of stakeholders.  
• Other duties as assigned.

Requirements

• A Bachelor’s degree and minimum of 7 years’ experience in energy-efficiency outreach or sales, multifamily program experience is preferred.  
• Previous management experience leading outreach professionals. 
• Proven multifamily success in engaging multifamily property owners, property management, service providers and contractors. 
• Ability to take full responsibility for projects from inception to close.  
• Ability to work in a fast-paced environment, managing multiple projects and collaborating with cross-functional teams under tight deadlines. 
• Proficient skills with Microsoft Office Suite, CRM tools.  
• New Jersey residency required

Key Skills

• Technical acumen regarding multifamily building science principles and technologies.  
• Excellent communication, organization, and project management skills.
• Client centered and customer service focused. 
• Ability and experience in short and long-range planning and strategy.
• Detail oriented with the ability to multi-task and self-direct your work.  
• Positive, action-oriented attitude showing initiative and creativity.  
• Exceptional problem-solving skills. 
• Excellent presentation skills, including both speaking and writing.