Patient Engagement Specialist (Remote)

If you got into healthcare to make a difference, you’re in the right place.  We’re looking for a values-driven, mission-focused, dynamic Patient Engagement Specialist who is passionate about working with seniors (and their families), especially those navigating challenges with dementia.  Someone who is searching for a workplace and culture that is as committed to them as they are their patients.  If that’s you, read on!

What’s Rippl?

At Rippl, we are a passionate, impatient, slightly irreverent, people-obsessed group of optimists & doers intent on building a movement to bring dementia care to our aging population. We believe there is no more noble mission than caring for people at this critical stage of life, and we’re ready to take action. 

We’re reimagining what dementia care for seniors can be. By leveraging an obsession with supporting our clinicians, a new care model and disruptive technology, we are pioneering an entirely new way to democratize senior access to high quality, wrap-around dementia care, for seniors and their families and caregivers.  Helping them stay healthier, at home longer, and out of the ER and hospital.

Our Mission

The Rippl Mission is to enable more good days for those living with dementia and their families. 

Our Core Values 

At Rippl, we live and breathe a set of shared, core values that help us build the best team to serve our patients, families and caregivers. 

We’re fed up. Today’s dementia care isn’t working. Too many families are struggling to find the support they need, and too many seniors are left without the care they deserve. We know it can be done better—so we’re doing it.

We’re changemakers. We’re pioneering a new, better care model that actually works for people living with dementia and their families. We use evidence-based care, technology, and human connection to deliver the support that people need—when and where they need it. And we’re proving it works.

We’re in a hurry. The need for high-quality dementia care has never been greater. The number of people living with dementia is growing at an unprecedented rate. Families need help now, and we refuse to wait.

We start with yes. We don’t let barriers stop us. When faced with a challenge, we figure it out—together. We’re problem-solvers, innovators, and doers who find a way to make things happen for the people who need us.

We care for those who care for others. Great care starts with the people delivering it. We are obsessed with supporting our care team—because when they feel valued and empowered, patients and caregivers get the care they deserve.

Join the movement 

We’re looking to find other changemakers who are ready to join our movement.

The Role:

The Patient Engagement Specialist serves as the first point of contact for our patients, and caregivers throughout their robust onboarding experience with Rippl.  As the first friendly voice of Rippl, the Patient Engagement Specialist  is accountable for patient  engagement, outreach, and acceptance of care for patients and caregivers. This is a great opportunity for someone who is excited about being part of the early stages of growing a business, and really cares about making a huge difference with the senior population.

Essential Functions: 

• Providing patients and their caregivers with an engaging, white glove experience 
• Effectively communicate Rippl’s offerings to a senior population
• Engage with new patients  with the goal of having them accept care with Rippl 
• Set patients up for success by scheduling their first appointments with Rippl Care Team, providing a smooth and efficient onboarding experience
• Communicate and receive patient information by phone, email, e-referral and fax management
• Be a trusted and knowledgeable resource for patients  on Rippl services
• Maintain accurate and up-to-date patient demographics in CRM/EHR
• Collaborate with Care Team to ensure a seamless transition of newly onboarded  patients are assigned to the Care Pods
• Ensure required onboarding paperwork has been completed by the patient or Power of Attorney (POA) and obtain any necessary medical documents from healthcare providers, to ensure Rippl’s Care Team has the most up-to-date and comprehensive patient record
• Meet quality, productivity, and acceptance rate performance metrics
• Perform other administrative duties as assigned.

Qualifications:

• Passion for working with seniors, their families and caregivers
• 2+ years experience in a healthcare environment required 
• Experienced in patient outreach, engagement, intake, medical reception and/or customer service 
• Proficiency in various systems such as Google Suite, Salesforce, Athena (EHR), and cloud based telephony systems
• Knowledge of medical and behavioral health terminology
• Exceptional interpersonal, customer service, problem-solving and conflict resolution skills
• Comfortable in a high speed, ever changing, start-up environment
• Strong verbal and written communication skills
• Excellent organizational and multitasking skills 
• Ability to connect and build relationships with people from diverse backgrounds
• Access to high-speed, reliable internet and a secure, private workspace conducive to confidentiality required

What’s in it for you 

• Fast growth company with opportunities to take on more responsibility or develop into new roles
• Development, mentoring and training programs designed to help you chart your dream career and make sure you are learning everything you need to know as you gain more responsibility 
• Flexible work environment and the opportunity to work from home
• Competitive compensation 
• Quarterly performance based incentives
• 401(k) plan with a company contribution
• Medical, Dental and Vision coverage for you and your family 
• Life insurance and Disability
• Remote Work stipend
• Generous Paid Time Off

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations. Exact compensation may vary based on skills, experience, and location.

Role: Range is $19-25 per hour depending on experience 

We are going to make some very big waves starting with a small Rippl - come join us!