Manager, Learner Support  (LMSW/LCSW)

JOB TITLE: Manager, Learner Support  (LMSW/LCSW)

LOCATION:  United States

REPORTS TO:  Director, Learner Support

Per Scholas seeks a Manager of Learner Support (LMSW) committed to social justice and economic empowerment to drive collaboration and partnership with our learners. At Per Scholas, we know that emotional and personal well-being is not static and integral to professional success.  As such, we have incorporated an Employee Assistance Program (EAP) model into the experience of our learners through the Learner Support Team.  As part of that team,  the Learner Support manager works to:

• Engage with our learners across multiple campuses from a strength-based and solutions-focused perspective.
• Collaborate to identify resources and direct referrals that are responsive to the unique needs of our learners. 
• Research, cultivate, and strengthen additional resources and community partnerships across regional markets. 
• Navigate through challenges related to public benefit programs and social services and collaborate with learners to bolster self-advocacy skills.
• Meet programmatic goals and compliance as required by Per Scholas’ partners and funders.

WHAT YOU’LL DO

• Partner with campus staff and local campus resources to develop individualized and tiered support for learners in our courses. 
• Document contact and meetings promptly, using Salesforce

• Connect learners with outside referrals as necessary, follow-up, and track support. 
• Collaborate with learners to support learners’ strengths and goals throughout their learner experience - from early engagement to alumni. 
• Facilitate and develop wellness workshops and strategy share sessions based on national trends 
• Work collaboratively with other team members, including career coaches, technical instructors, and the business solutions team, to support learners’ path to graduation and post-graduation employment.
• To better inform our learners, contribute to the comprehensive resource center with articles, tip sheets, worksheets, and other information.
• Build and support partnerships with community-based organizations and government agencies, to enable credible referrals. 
• Ensuring the privacy, confidentiality, and data security of all learners 
• Create, analyze and present regular progress reports
• Participate in local and national events, forums, and conferences related to navigation, case management, and workforce development support 
• Stay current on developments in the social work field through continuing education and professional development  * PerScholas offers a $2000 annual professional development budget for maintaining licensure requirements and professional growth 

WHAT YOU’LL BRING TO US

Professional Qualifications

• Master of Social Work degree required
• A license is preferred, and if you are planning on earning licensure, within six months of hire
• At least 3 years’ experience providing effective, efficient case management support in a social services environment
• Knowledge of trends and issues, laws, and regulations related to the development and delivery of case management services preferred
• Experience in organizational training & development or learning & development preferred
• Demonstrated experience in facilitation and classroom instruction and understanding principles of classroom management and diversity
• Experience training adults (18+) a plus
• Knowledge of workforce development a plus
• Ability to establish relationships with individuals and organizations of influence within the social services community, including civic groups, charitable agencies, related government entities, fundraising sources, etc.
• Experience measuring, reporting, and communicating program results
  Strong computer skills, including Word, Excel, PowerPoint and Google Suite; and Salesforce.
• Ability to work occasional evenings

Personal Characteristics

• You have a strong passion for social justice and economic empowerment 
• You know our learners and graduates are capable, resourceful and experts in their own experience. 
• You thrive in a creative, inventive, fast-paced startup environment with people who are passionate about their work and mission.
• You are data-driven, result-oriented, and a forward-looking catalyst for social change.
• You are tech-savvy and can learn new tools quickly. 
• You have a collaborative and flexible work style. You’re excited to work as part of a team, cross-functionally with other departments, and independently.
• You have excellent attention to detail, are strong at managing your time, and can balance multiple projects and tasks.
• You are enthusiastic, energetic, and outgoing.
• You stand behind our mission, believing that individuals from any community should have access to well-paying career positions and that talent should be recognized and recruited from many diverse sources.

Compensation 

For this role specifically, we are targeting a salary of $60,000, where the difference in salary is typically determined by several factors, including geography in which the selected candidate resides and alignment with qualifications and experience.