Senior Enrollment Coordinator

The Senior Enrollment Coordinator plays an instrumental role in displaying compassion and communicating effectively with individuals currently experiencing opioid dependence.  The Senior Enrollment Coordinator guides and supports incoming patients through the enrollment process and helps initiate a connection with a Bicycle Health provider to receive telemedicine-based treatment. Additionally, Senior Enrollment Coordinators are subject matter experts for the enrollment team. Team members rely on Senior Enrollment Coordinators to provide in the moment support during the enrollment process.

Location:  Remote

Schedule: Full time (40 hrs) - W-F 10a-6:30p ET and Sat-Sun 11-7:30p ET

Target Pay Range: $25.00 per hr - Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. 

Benefits: 

• 3 Weeks PTO + 8.5 days of additional sick time + 10 paid holidays
• Paid parental leave
• 100% Employer Paid Medical, Dental, and Vision Insurance
• Employer Paid STD & LTD
• 401k
• $50 monthly Remote Work Stipend

You can expect to:

• Serve as a first point of contact for individuals interested in reducing opioid use through MAT.
• Outreach and engage with potential patients via email, SMS, phone and live chat to schedule intake calls with those interested in MAT.
• Provide a comprehensive overview of Bicycle Health’s treatment model and process for enrolling in our services.
• Maintain clear and effective communication with callers, establish a positive rapport, and make accurate assessment of caller’s inquiry.
• Conduct phone intakes to collect relevant health information, establish individuals’ goals for treatment and determine eligibility for telemedicine-based treatment services.
• Verify insurance coverage and schedule first appointments based on provider availability.
• Register patients and document relevant clinical information within our EHR.
• Coordinate with the patient's new care team to ensure a seamless transition into treatment.
• Update Bicycle Health’s CRM to track patients’ progress throughout the enrollment pipeline and to facilitate outreach efforts.
• Provide patients with information and referrals for community resources that may support their treatment.
• Participate in program development efforts and provide input to optimize the enrollment process.
• Utilize institutional knowledge to deliver support for Enrollment Coordinators. 
• Provide the management team with support in the day to day operations of the Enrollment Team by monitoring chats, answering workflow questions, identifying trends, and providing on the spot coaching to teammates. 
• Other duties as assigned.
• Regular and predictable attendance is expected.

Qualities we're looking for:

• 1 year as a Team Lead or Supervisor
• Minimum 4 years administrative experience interacting with patients in a fast-paced clinic, hospital, or community health center.
• Bilingual English/Spanish preferred.
• Previous experience working with individuals experiencing substance use dependency preferred.
• Previous experience working in a call center is highly preferred.
• Experience using EHRs and CRMs is a strong plus.
• Strong verbal and written communication skills.
• Ability to quickly adapt to a demanding, evolving, and fast-paced environment.
• Proficient in using modern technology systems such as Google Sheets, Drive, Calendar.
• Ability to work on assigned holidays, typically will be required to work 2-3 holidays out of the 8 designated company holidays per year. 
• Some weekend and evening availability is required.
• Consistent access to a private work environment with high speed internet and professionally appropriate surroundings for frequent video conferencing and a workstation setup conducive to remote work needs.

This is a full-time (40hrs per week) remote position. 

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