Manager, Salesforce Engineering - Remote

MINT MOBILE is seeking a talented Manager, Salesforce Engineering to join the Tech Ops Team!  Individual reports to the Director, Implementation. Role is remote; must reside in the United States.

ABOUT THE ROLE

The Manager of Salesforce Engineering oversees a team of Salesforce engineers and admins to design, build, and maintain Salesforce solutions that align with strategic business goals. This role involves shaping the Salesforce platform strategy, collaborating cross-functionally to drive solution delivery, and ensuring platform scalability and reliability. Responsibilities include project prioritization, code review, architecture design, and the integration of third-party applications, all while driving process improvements and cost savings. Additionally, the manager provides mentorship, fosters technical growth, and manages both onshore and offshore resources.

In this role, you will play a key role in the development and management of all Salesforce-related software. With extensive knowledge of the Salesforce platform, apex code and API’s, you will help with the development and the successful execution of the Salesforce roadmap. You will actively explore and evaluate new software tools, staying informed about the latest industry trends and innovations. Your creative thinking will be instrumental in devising innovative ways to leverage software solutions to support the organization's sales goals. Effective communication skills will be vital as you collaborate with upper management to analyze challenges and propose software-related solutions that align with the company's objectives.

To excel in this position, you must be dedicated to continuous learning and be willing to delve into the necessary details to understand the company's goals, as well as the available software solutions that can support them. Your expertise and leadership will contribute to the overall success of our company's SaaS implementation strategy, driving enhanced productivity, time savings, and salesforce-related software architectural development. Your primary focus will be on Salesforce, and you will be expected to have Salesforce Senior/lead Developer-level skills, enabling you to mentor a team of direct reports and guide them to achieve the same level of expertise. Your ability to lead and prioritize workload will be essential in ensuring successful implementation and ongoing management of the company's SaaS applications.

Your usual day of awesomeness includes:  

• Technology: Responsible for learning, developing and implementing new software solutions to assist our operations and sales teams, along with working on a diverse set of software platforms with all cross-functional teams
• Manage, mentor, and develop a team of Salesforce engineers, administrators, and analysts, providing guidance on best practices, technical challenges, and career growth
• Responsible for managing a team of Salesforce offshore developers
• Responsible for reporting and analyzing ticketing and care related data
• Lead the evaluation and selection of third-party Salesforce applications and tools, as needed
• Conduct code reviews, enforce best practices, and ensure compliance with Salesforce development standards and security requirements
• Drive initiatives to improve the team’s productivity, streamline processes, and stay current with Salesforce advancements
• Project Management: Oversee the end-to-end implementation of projects, ensuring alignment with business objectives and technical requirements
• Cross-Channel Collaboration: Serve as a liaison between business departments and engineering teams, facilitating effective communication and collaboration. Work closely with stakeholders to understand business needs, gather requirements, and translate them into actionable technical plans
• Business Acumen: Develop a deep understanding of business processes, products, and services. Use this knowledge to identify opportunities for process improvement, optimization, and innovation
• Problem Solving: Analyze complex technical and business problems, employing a creative and analytical mindset to identify optimal solutions. Proactively address issues and roadblocks that may arise during project implementation, ensuring timely resolution and minimal disruption to operations
• Innovation: Drive innovation within the implementation engineering team by encouraging new ideas, exploring alternative approaches, and leveraging emerging technologies. Foster a culture of continuous improvement and exploration of cutting-edge solutions
• Stakeholder Management: Build and maintain strong relationships with key stakeholders across business departments and engineering teams Collaborate with stakeholders to gather feedback, understand requirements, and manage expectations throughout the implementation process

TECHNOLOGIES YOU’LL WORK WITH

• Jira (Traditional/Service Desk).
• Salesforce Sales Cloud.
• SalesForce Service Cloud.
• SalesForce omni channel
• Genesys cloud CX
• SalesForce CPQ.
• SalesForce Agent Force
• SalesForce automation (flows, apex, visualforce pages).
• PureCloud IVR and Scripter Tool.
• Ironclad
• Microsoft Excel/Google Docs platforms and scripting.
• MySQL
• Mssql
• Bitbucket
• GIT
• Visual Studio
• SalesForce API and general SaaS API stacks.
• As well as integration with the entire company's SaaS tech stack.

WHAT YOU BRING

• Bachelor’s degree preferred 
• 6+ years of experience with Salesforce Admin/Developer/Architect, including at least 2 years in a managerial or lead capacity
• 8+ Years of analyst or business manager experience 
• 4+ years in wireless; sales/operations/technical operations/care 
• 3+ years of experience with Jira development (cloud instance preferred) 
• Salesforce certifications such as Salesforce Certified Platform Developer II, Salesforce Certified Application Architect, or Salesforce Certified Technical Architect are highly preferred.
• Knowledge with using/implementing Salesforce service cloud, einstein, and Agent Force functionality.
• Advanced understanding of monitoring/reporting SaaS platforms 
• Self-directed Leader, ability to prioritize and manage workload for a larger team 
• Experience managing medium to large scale cross functional technical teams and projects 
• Ability to analyze raw data and collaborate with cross functional departments to identify   opportunities 
• Advanced troubleshooting and fault isolation skills 
• Salesforce lead/Senior Developer level 
• Onshore and Offshore Management 
• Gsuite Scripting Developer 
• MySQL 
• Jira/Atlassian Enterprise stack (Traditional/Service Desk) 
• Salesforce mentorship trainer 
• PureCloud IVR and Scripting Tool 
• Advanced SaaS Integrations

WE ARE MINT MOBILE

We connect people to what’s most important in their lives: Easily, affordably and reliably. We strive to be California’s Preeminent Destination Employer. Oh yeah, we get it too! We understand what matters to you most. You’re an individual with unique needs, and we’re prepared to exceed any expectations you have for an ideal employer. 

We’re smart, strategic, and get things done without a lot of red tape or unnecessary politics. Everyone matters here and everyone has a voice. Expect to spend your time contributing to projects that really matter. We obsess over the employee experience. To start, we provide some of the most competitive salary, benefits, family leave, and vacation in Southern California. We believe in you and invest in you. Not just your career aspirations, but your life.

In addition, we’ve got a laundry list of perks you’ll brag about on insta -- Lunch every day prepared by our very own chef, healthy snacks, onsite gym, car wash services, and most importantly, a team atmosphere. We even raise the bar on well bars, including Espresso/Cappuccino/Nitro/Cold Brew/Kombucha Bar, Froyo Bar, Breakfast Bar, Snack Bar and a, well, you know, bar (after 5 pm).  

And if you feel intrigued right now reading, imagine the co-workers we have already attracted. This is the kind of team you’ll want to take home to mom or invite to your kid’s next birthday party. This is the kind of close-knit community happening here. Come check out how you can be part of Mint! 

OUR VALUES – LET’S MAKE LIFE ULTRA TOGETHER!

• Ownership: We are all owners; be the outcome and get the job done.
• Action Biased: Be brilliant, proactive, and act with urgency.
• Embrace the Adventure: Be agile, adaptive, and thrive on change.
• Invent and Simplify: Never accept good enough.

$1,000 REFERRAL BONUS

Take a look at this job description, if you are the right person, please apply. If Mint Mobile doesn't appear to be a fit for you, refer a friend or colleague and get $1,000. Let your friend or colleague know to provide your full name and email when applying to the job.  If we hire them and they stay for 90 days, you get $1000.  For more details of restrictions and rules, please email recruiting@ultra.me.

We are committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualification, experience, ability, and job performance.

In support of the Equal Pay for Equal Work Act, the range of starting pay for this role is $160,000 - $180,000.  This is not a guarantee of compensation or salary, actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, education, certifications, responsibility, and geographic location.  We also offer a variety of benefits including health, disability insurance, 401 (k), flexible spending accounts, EAP, education reimbursement, parental leave, unlimited vacation, bonuses, and company paid holidays.  The specific programs available will vary depending on state, start date, and employment type. Our recruitment team will be happy to answer any questions you may have.

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