Offer summary

Qualifications:

High school diploma or equivalent required., 1+ years of call center experience with strong customer service and sales skills., Excellent communication and listening skills, with a friendly demeanor., Bilingual (Spanish) is a plus..

Key responsibilities:

Manage inbound and outbound calls for booking and managing appointments.

Provide information on appointment details, rescheduling, and cancellations.

Collect and update customer data in the appointment booking tool.

Perform warm transfers to client shops and document call notes accurately.

Job description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Customer Service Representative – Appointment Booking

Acquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources.

Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment.

Why Join the A-Team?

Come for a career, stay for the fun!

Grow your career - yes, we love to promote internally
Do meaningful work and collaborate with the best
Celebrate at our employee engagement events
Bi-weekly pay
Free employee only HMO Health Insurance
Life Insurance, 401K plan and more
Paid Time Off and Company Paid Holidays

A Glimpse Into Your New Role

As a Customer Service Representative – Appointment Booking, you will manage inbound and outbound contact center activities for booking and managing appointments with new and current customers.

Answer inbound calls with inquiries regarding booking appointments, rescheduling, and canceling appointments, campaigns and promotions, general products/service questions, and information on shop details.
Book and manage appointments which includes providing brief information about location, hours of operations, appointment details, managing appointment confirmations, etc.
Collect customer data during calls and updates customer profiles in appointment booking tool to include caregiver data.
Interacts with client shops as needed to provide correct and complete information to customers or to solve issues to finalize appointment at client shops.
Perform warm transfer calls to client shops
Makes outbound calls related to campaigns to existing customers, prospects, and leads to book appointments.
Add appointments to Client Shop calendar.
Marketing features and benefits of client products and services
Perform call backs on missed inbound calls.
Accurately document notes during call.
May perform other related duties as requested by management.

What You'll Bring

High school diploma or equivalent.
1+ years call center, strong customer service with sales experience
Excellent persuasive/negotiation skills
Bilingual (Spanish) is a plus
Consistent work history and excellent attendance record
Excellent listening skills
Friendly and appreciates the importance of excellent customer service.
Possesses a high level of empathy naturally while interacting with every customer.
Must show sensitivity and respect in speaking with customers with hearing loss.
Experience taking inbound and making outbound calls. Ability to accurately document notes during calls.
Ability to manage multiple campaigns and programs (inbound and outbound).
Experience using MS Word, Excel, Notepad and conducting internet searches
Displays excellent oral & written communication skills
Well-organized, goal oriented and punctual
Displays professionalism during calls. Friendly, polite and confident when speaking with customers
A respect for confidentiality.
Able to work flexible scheduled shifts supporting the needs of the business. Work shifts may be 8 hours to 10 hours in length. Hours of Operations are Monday - Friday 6:00 am – 11:00 pm CST, Saturday 7:00 am – 8:00 pm CST and Sunday 9:00 am – 5:00 pm CST.
Part time shifts may be available.
Must be available to start work on June 2, 2025