Offer summary

Qualifications:

Bachelor’s or master’s degree in computer science, Information Technology, or a related field., 10+ years of experience in ServiceNow with a focus on ITSM, Service Portal, and ITAM., Strong understanding of ITIL principles and hands-on experience with ServiceNow integrations., Excellent analytical, critical thinking, and problem-solving skills..

Key responsibilities:

Writing and reviewing high-quality configurations and design documents.

Understanding client business use cases and translating them into technical designs.

Identifying and recommending solutions that best meet client requirements.

Defining guidelines for non-functional requirements during project implementation.

Job description

Company Description

👋🏼We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital , and our people exist everywhere in the world (18000+ experts across 38 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.

Job Description

REQUIREMENTS:

Total experience 10+ years
Strong working experience in technical specification and implementation of the ServiceNow with specializing in ITSM Module, Service Portal, ServiceNow, ServiceNow ITAM
Experience in either of other modules i.e. HAM Pro, SAM pro or GRC or SPM or HRSD and ITIL knowledge.
Hands-on experience in ServiceNow integrations with third-party systems.
Strong understanding of ITIL principles
Strong Understanding of business needs and the needs to standardize processes and accommodate into the design.
Develops the technical solutions, implements them and performs the component Integration Tests.
Configure ServiceNow using scripting (UI Policies/Actions, Business Rules, Client Scripts, Jelly scripting, Angular JS)
Ability to explore and grasp new technologies.
Proficient in communicating and driving technology solutions that support business objectives
Ability to work effectively and manage partnerships with all areas and members of the business as well as all levels of the organization. Excellent analytical, critical thinking, problem-solving and prioritization skills .
Mentoring your team members in projects and helping them keep up with new technologies.

RESPONSIBILITIES:

Writing and reviewing great quality configuration.
Understanding the client’s business use cases and technical requirements and be able to convert them in to technical design which elegantly meets the requirements
Mapping decisions with requirements and be able to translate the same to developers
Identifying different solutions and being able to narrow down the best option that meets the client’s requirements
Defining guidelines and benchmarks for NFR considerations during project implementation
Writing and reviewing design document explaining overall architecture, framework, and high-level design of the application for the developers
Reviewing architecture and design on various aspects like extensibility, scalability, security, design patterns, user experience, NFRs, etc., and ensure that all relevant best practices are followed
Developing and designing the overall solution for defined functional and non-functional requirements; and defining technologies, patterns, and frameworks to materialize it
Understanding and relating technology integration scenarios and applying these learnings in projects