Practice Administrator - Must reside in MOUNTAIN or CENTRAL Time Zones

Our Practice Administrators are more than just administrative support, they are our foundation for success!

DaVita is looking for a Practice Administrator to support our post transplant patients. We are looking for someone with proven excellence in an administrative role, and who is an articulate communicator verbally and electronically. DaVita is looking for an individual who will go above and beyond to extend the highest level of customer service possible. As a DaVita Practice Administrator you will need to be highly organized and compassionate. You will also need to be proactive and detail oriented.  DaVita functions as a very fast-pasted work environment, so your ability to work at a high level of proficiency with little supervision is essential. We will put your multi-tasking skills to the test!

If this sounds like you, continue reading!

Responsibilities:

• Register patients for post transplant-related services

• Verify demographics and collect required documentation

• Process incoming referrals and ensure all documentation is complete.

• Verify insurance eligibility, benefits, and authorizations for transplant services

• Collaborate with the Revenue Cycle Management (RCM) vendor to ensure accurate claim submissions and timely reimbursements

• Oversee scheduling of clinical providers and support staff to maintain adequate coverage

• Coordinate appointments and follow-ups

• Act as a liaison between the clinical transplant team, business owners, and transplant program departments

• Facilitate communication and alignment on patient care logistics, workflows, and resource needs

• Triage issues related to the lab business(es), EHR, and RCM vendor

• Track and report business and operational metrics, including clinic volumes, referral trends, and claims performance

• Support with process optimization, improving workflows, and driving innovation as the service line grows 

Qualifications:

• High school diploma or equivalent required; associate or bachelor's degree preferred

• Minimum of 2–3 years of experience in a healthcare administrative role; transplant or specialty care experience is a plus

• Strong understanding of insurance processes, prior authorizations, and claims workflows

• Proficient in Microsoft Office (Excel, Outlook, Word) and EHR systems (e.g., Epic, Cerner)

• Excellent organizational, communication, and time management skills

• Ability to work independently, prioritize tasks, and maintain confidentiality

• Comfortable interacting with clinical teams, vendors, and business stakeholders