Offer summary

Qualifications:

Bachelor's degree in Business or a related health care field, or four years of relevant work experience., Certified Pharmacy Technician certification is required., Strong verbal and written communication skills are essential., Experience in managed care customer service and proficiency in word processing and database software is preferred..

Key responsibilities:

Perform telephonic outreach to Medicare members, pharmacies, and providers regarding prescription medication adherence.

Collaborate with internal departments and external vendors to resolve pharmacy-related issues.

Handle multiple tasks while maintaining strong organizational skills.

Provide drug information and support to customers as needed.

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

SUMMARY: This call center role performs telephonic outreach to Medicare members, pharmacies, and providers for the purpose of addressing prescription medication adherence. Works with internal departments and external vendors to evaluate and resolve pharmacy related issues.

JOB REQUIREMENTS:

Bachelors degree in Business or a related health care field or four years work experience in a health care/insurance industry (or equivalent)
Certified Pharmacy Technician
Verbal and written communication skills
Managed care customer service experience
Demonstrated proficiency of word processing spreadsheets and database software
Drug information skills
Handle multiple tasks and strong organizational skills

PREFERRED REQUIREMENTS:

1-2 years call center experience
1-2 years retail experience
State specific Pharmacy Technician License (IL, MT, NM, OK, TN, or TX)
Star rating system knowledge

Sponsorship will not be provided for this role.

Telecommute Position: Must live within the state lines of IL, MT, NM, OK, TN, or TX, to qualify.

#LI-LI1

#LI-Remote

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

Pay Transparency Statement:

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.