Director Data Center Operations

At Sparklight/Cableone and our Cable One family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MN, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT.

Summary

The Director Data Center Operations is responsible for providing coaching, leadership, and direction to the Headend, Data Center, and Video Operations teams. This position is responsible for the operational reliability of our infrastructure, management of the operating budget, management of our vendors and suppliers, and the evolution of our processes, infrastructure sites, technologies, and teams.

• Develops best practices for Infrastructure Operations, taking from industry models such as Lean IT, ITIL and lessons learned, with the goal of establishing a best in class critical infrastructure sites.
• Provides quality coaching, leadership, and direction to the Headend, Data Center, and Video Operations teams. Cultivates, pursues, and promotes a culture of continued excellence through individual and team growth.
• Creates a development path for direct reports by customizing goals to each associate, striving to improve alignment, execution and individual capability.
• Defines, develops and continually improves upon establishment of operational excellence.
• Meets with business owners to ensure that our infrastructure sites align with business strategies and enabling their success.
• Works with Technology Services and Technical Operations counterparts to shape the decision-making process, ensuring that company infrastructure needs are met.
• Develops Infrastructure Operations roadmap that matches product technology and company strategies.
• Manages the department's operating budget and negotiates maintenance and support pricing.
• Takes on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization’s Values.

Qualifications

Bachelor's Degree from a four-year college with primary study in Business Management, Computer Science and Networking.

Experience

• Experience in Infrastructure Operations
• Management experience in a technology team-oriented workplace
• Experience within the cable or telecommunications industry
• Experience with process improvement methodologies

Benefits

Cable One and our family of brands appreciate the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:  

• Medical, dental, and vision plans – start when you start!  
• Life insurance (self, spouse, children) 
• Paid time off (vacation, holiday, and personal/sick days)  
• 401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation) 
• Group Legal plan with Identity Theft Protection 

Additional Perks

• Tuition reimbursement (up to $5,250 on 1st year)
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment
• FREE Cable One services for associates who live in a serviceable area
• Up to $75/mo. Stipend
• Remote Access to select premium channels (Cable One, Sparklight, Cable America and ValueNet Fiber Only)

We’re an Award-Winning Organization! 

• Forbes’ “America’s Best Midsized Employers” 2021-2023

Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Pre-hire Processes

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.

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