Job description

Senior Customer Success Manager - Enterprise Marketing Platform

Location: Hybrid NYC

Underdog.io is a modern recruiting platform. One of our hiring partners is looking to hire a Sr Customer Success Manager (CX) to join their growing team. Nov 2023 this company raised $34M in Series C funding to continue growth of it's enterprise marketing solution.

About Us

We're revolutionizing enterprise marketing operations with our category-defining SaaS platform. Trusted by global leaders like Cisco, BlackRock, and Thomson Reuters, our solution reduces marketing creation time by 90% by streamlining collaboration across email, DAMs, and workflow systems. As we scale, we're doubling down on delivering exceptional value to our Fortune 500 customer base.

The Role

As a Senior Customer Success Manager, you'll be the strategic owner for our most valuable enterprise accounts. You'll:

Own post-sale relationships with CMO/CXO stakeholders at 10-15 enterprise accounts
Drive platform adoption that directly impacts $2M+ARR
Identify and execute expansion opportunities within complex marketing orgs.
Champion customer needs across Product, Marketing, and Leadership teams.

What You'll Own

Customer Lifecycle: Guide clients from onboarding to renewal with measurable ROI
Account Strategy: Develop 360° plans aligning platform capabilities to business outcomes
Risk Management: Proactively address adoption barriers and churn risks
Executive Engagement: Lead quarterly business reviews with C-suite stakeholders
Cross-functional Leadership: Bridge customer needs with product roadmap

Who You Are

Enterprise SaaS Expert: 6+ years in CS/account management (email/marketing tech preferred)
Commercial Mindset: Proven track record of hitting retention and expansion ta
rgetsConsultative Approach: Translates tech capabilities into business value
Marketing Tech Fluency: Understands ESPs, MAPs, and digital asset work
flowsExecutive Presence: Comfortable advising C-level marketers

Why Join?