Job description

We’re reinventing the market research industry. Let’s reinvent it together.

At Numerator, we believe tomorrow’s success starts with today’s market intelligence. We empower the world’s leading brands and retailers with unmatched insights into consumer behavior and the influencers that drive it.

The salary range for this role is $80,000 - $110,000/year + Bonus

We’re looking for a Senior Customer Education Manager to lead the strategy and operations of our client-facing LMS (Docebo) and drive the development of best-in-class, self-serve digital onboarding experiences.

This role is perfect for someone who’s passionate about simplifying complex SaaS tools through engaging e-learning—and ready to take ownership of platform governance, instructional quality, and team leadership. You'll have the opportunity to mentor a small team of custom educational professionals and collaborate cross-functionally to ensure our clients (primarily CPG manufacturers) can onboard and grow with confidence across our consumer panel, promotional data, and DIY survey platforms.

What You'll Do:

Own the administration, structure, and performance of our Docebo LMS.
Lead a small team of content creators and education specialists.
Design scalable onboarding journeys that reduce the need for 1:1 support.
Set and uphold high-quality standards for e-learning content.
Partner with internal teams to identify learning needs and translate them into digital education experiences.

What You'll Bring to Numerator

3-5 years in customer education, instructional design, or LMS administration (Docebo experience strongly preferred).
Experience managing or mentoring a team.
Strong understanding of instructional design principles and adult learning.
Bonus: Experience with CPG clients or SaaS data platforms.

If you're excited to create powerful learning experiences that drive customer success at scale, we’d love to meet you!

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