Match score not available

Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive feedback and expert guidance on applications, and have your profile manually reviewed.

Start Your Free Trial Now!

Start my free trial

Swedish Customer Service Helpdesk - Tech Support (Remote)

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Greece

Offer summary

Qualifications:

Fluency in Swedish, Advanced English knowledge, Familiarity with iOS and/or MacOS preferred, Prior customer support experience is an advantage, Strong troubleshooting skills.

Key responsabilities:

  • Communicate with customers via phone, chat, and email
  • Track cases to ensure timely resolutionMaintain high customer satisfaction by providing troubleshooting and assisting with account management/security
  • Set-up repairs for hardware-related issuesEscalate unresolved cases
  • Maintain high customer satisfaction

Plugged.HR logo
Plugged.HR
0 - 1 Employees
See all jobs

Job description

Do you follow all the latest developments in technology and gadgets? Do you have excellent communication skills in Swedish?
This is your chance to work as a customer representative for one of the Big Five IT companies!

We are really proud to see our collaboration with one of the Big Five information technology companies growing bigger and deeper. This is a great opportunity for you to join our Swedish customer experience team, to support customers from Sweden, after following a complete training by certified instructors.

What you will do:
  • Communicate with customers via phone, chat & e-mail
  • Track and follow cases to ensure they closed in an efficient and timely manner
  • Maintain high customer satisfaction, representing a major brand
  • Provide troubleshooting for mobile devices (mobile phones, tablets & more)
  • Assist customers to manage/secure their account & passwords
  • Set-up repairs for hardware-related issues
  • Escalate unresolved cases by contacting 2nd level support Interaction Experts
  • Maintain high customer satisfaction
What you will bring:
  • Fluency in Swedish
  • Advanced English knowledge
  • Familiarity with iOS and/or MacOS, or comparable technology, is preferred
  • Great communication skills
  • Prior customer support experience would be an advantage
  • Strong troubleshooting skills
What we offer:
  • Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-))
  • Competitive monthly salary + 2 extra salaries per year
  • Health care benefits and numerous other discounts
  • Full training by certified instructors
  • Professional growth & development opportunities
  • Special events as well as community & social responsibility initiatives
  • Free online Greek language courses
  • Work for a Great Place to Work-Certified Company that fosters diversity.

INTERESTED? PLEASE SEND A MESSAGE TO APPLY OR DISCUSS 100+ MORE JOB POSITIONS

Required profile

Experience

Spoken language(s):
SwedishEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Language Education

Other Skills

  • Verbal Communication Skills
  • Diagnostic Skills
Are you interested?

Customer Support Related jobs

See more Customer Support jobs