Spanish Speaking Customer Support for Online Content Moderators

Patrique Mercier Recruitment PT is excited to present a rewarding opportunity for a Spanish Speaking Customer Support representative specialized in Online Content Moderation. This role is integral to ensuring a safe and positive online environment for our clients, and it can be performed remotely. Aligned with our motto 'With a new dawn comes your Next Job!', we strive to connect talented professionals with meaningful career roles. In this position, you will assist Spanish-speaking customers who are involved in content moderation, addressing their inquiries, resolving issues, and providing guidance on best practices to maintain community standards. If you are passionate about online safety and customer support, we would love to hear from you!

Responsibilities

• Provide comprehensive support to Spanish-speaking users engaged in content moderation tasks.
• Assist with inquiries related to moderation guidelines, tools, and best practices.
• Resolve issues faced by content moderators promptly and effectively.
• Document user interactions and provide feedback to improve moderation processes.
• Collaborate with other support teams to ensure consistent service delivery.
• Stay informed about the latest updates in content moderation policies and tools.
• Promote a positive and respectful online environment through effective customer support.

Requirements

• Fluency in Spanish and English, both written and spoken.
• Experience in customer service, preferably in online moderation or related fields.
• Strong communication skills, with the ability to explain complex concepts clearly.
• Problem-solving skills and the capacity to handle user issues with empathy and professionalism.
• Familiarity with online moderation tools and community guidelines is an advantage.
• Ability to work independently in a remote environment, managing multiple inquiries effectively.
• A commitment to creating a safe and constructive online atmosphere for users.

Benefits

• Performance bonus.

• Transportation bonus.
• Private health care benefits
• 2 additional salaries per year.
• Fully paid training by certified instructors