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Phone Service Team Members| Colombia

unlimited holidays - extra parental leave
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Junior (1-2 years)
Work from: 
Colombia

Offer summary

Qualifications:

Fluent English (at least C1), 1 year in customer service, Effective communication and solving skills.

Key responsabilities:

  • Support customers via various channels
  • Tailor communication styles to different audiences
Peak Support logo
Peak Support Large https://www.peaksupport.io/
1001 - 5000 Employees
About Peak Support
Peak Support is a rapidly growing services provider dedicated to providing exceptional support to high-growth companies. We offer a wide array of services including customer support, sales operations, and business process outsourcing. Our global delivery model enables us to provide service from the Philippines, the U.S., Latin America, and more. We hire the best agents in the business and we are relentlessly dedicated to helping our clients succeed. If you are seeking to scale your team, please email info@peaksupport.io or contact CEO Jonathan Steiman at jonathan@peaksupport.io.
See more Peak Support offers

Job description

Description


At Peak Support, we are passionate about delivering exceptional service to our customers and clients. As a rapidly growing services provider, we offer a wide range of services including customer support, sales operations, and business process outsourcing to high-growth companies. Our commitment to providing outstanding customer experiences and supporting our clients as they grow, and scale is at the heart of everything we do.


Our mission is to empower our team to innovate and deliver beyond expectations. We are seeking Phone Service Team Members who embody Peak Support's core values and shares our deep commitment to our clients and team members. If you are driven by a passion for excellence and want to be part of a dynamic, client-focused team, we would love to hear from you. 


We offer:

  • Competitive compensation and excellent benefits.
  • Comprehensive training and development programs.
  • A fun, inclusive workplace culture.
  • Opportunities for personal and professional growth.

Ready to take the next step in your career? Join the Peak Support team and discover why we're the top-rated employer in our industry.


Apply now and let's start our journey together!


As a member of our team, you will:

  • You are strong in spoken and written English (at least C1)
  • Minimum 1 year professional customer service experience o equivalent customer facing role
  • Experience supporting customers via phone, e-mail, chat, and/or in person
  • Passion for customer service and ownership of the customer experience including comprehensive issue resolution
  • Able to effectively tailor communication and style to different audiences
  • Able to self manage and work independently in a fast-paced, constantly changing environment
  • Organized and detail-oriented, able to recognize patterns
  • Thrives on a team where expertise is shared and feedback is welcomed
  • Solution and satisfaction driven, being able to discern when to provide compensation


Requirements

Plus, but not required:

  • Knowledge of Office 360
  • Experience with Zendesk, ServiceDesk or Freshdesk
  • Able to meet minimum typing speed of 40 WPM while chatting with customers
  • Interested in ecommerce with possible previous experience in leading ecommerce clients

Required profile

Experience

Level of experience: Junior (1-2 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Self-RegulationIssue ManagementHelp Desk SupportPhone SupportZendeskFreshdeskE-CommerceOffice Online

Other Skills

  • Teamwork
  • Problem Solving
Are you interested?

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