Concierge Services Specialist (Restaurant Tech exp or former Restaurant Management exp required!)

Position Description:

As a Concierge Services Specialist at PAR Technology Corporation, you will manage and maintain the Data Central database for multiple clients. Data Central is a back-office restaurant solution offering functionalities like cost of goods management, scheduling, payroll, reporting, and more. Your primary goal will be to become a subject matter expert on the platform, enabling you to provide exceptional service and support to our clients.

You'll work in a collaborative team environment, handling database administration tasks so that our clients can focus on running their businesses. This is an exciting opportunity for individuals with restaurant management experience and a knack for technology, particularly POS and back-office systems.

At PAR Technology Corporation, you’ll have the opportunity to combine your restaurant expertise with your passion for technology. By helping our clients succeed, you’ll play a key role in delivering seamless operational solutions to a growing customer base in the hospitality industry.

Position Location: US Remote

Reports To: Sr. Manager, Client Support

What We’re Looking For:

• 1–2 years of experience in the technology industry.
• Previous experience in a hospitality management role. Understanding of back-of-house responsibilities including cost of goods, scheduling, payroll, reporting
• A strong customer service orientation and the desire to exceed client expectations.
• A passion for learning, with an eagerness to grow technical and interpersonal skills.
• A problem-solving mindset, with the ability to think critically and creatively.
• Excellent written and verbal communication skills. This role will be about 70% email support and 30% phone support
• Proven ability to write clear, simple instructions for complex topics.
• Attention to detail with the ability to understand the bigger picture.
• Strong organizational skills and time management abilities.
• Ability to work independently and collaboratively within a team.
• Proficiency in Microsoft Office, especially Excel.
• A proven track record in Professional Services.
• Familiarity with agile and dynamic technical environments.

What You’ll Do:

• Support and coordinate client needs with a focus on delivering outstanding customer satisfaction.
• Execute timely and high-quality updates to client databases, ensuring data integrity.
• Suggest process improvements to enhance the client experience.
• Handle multi-channel support, including phone and email communication.
• Monitor and manage email inquiries and ticket creation for new support opportunities.
• Keep internal and external tracking systems updated.
• Utilize tools like Data Central, SharePoint, Microsoft Office, and AutoTask to perform daily tasks.
• Respond promptly and professionally to client calls and emails.
• Perform miscellaneous duties as needed to support team goals.

Interview Process:

Interview #1: Phone Screen with Talent Acquisition Team

Interview #2: Video interview with the Hiring Manager (via MS Teams)

Interview #3: Video interview with the Team (via MS Teams)

Compensation: The base salary range for this position is $55,000 to $60,000 USD per year commensurate with work location, experience, skills, certifications, education, and prior accomplishments. The position may be eligible for additional compensation, including a bonus, commission and/or equity, as applicable.