Job description

Job Title: Remote Customer Support Specialist - Greece

Location: Remote (Based in Greece)

Company Overview: Cross Border Talents is a global recruitment agency specializing in connecting top talent with leading companies across various industries. We pride ourselves on our ability to match professionals with roles that align with their skills, goals, and lifestyle preferences. As part of our commitment to offering exceptional opportunities, we are currently seeking a dedicated Customer Support Specialist to join one of our clients, working remotely from the beautiful country of Greece.

Position Summary: We are looking for a motivated and customer-centric professional to fill the role of Remote Customer Support Specialist. In this position, you will be responsible for providing outstanding customer service, resolving inquiries, and ensuring a smooth customer experience for our client's users. This role is ideal for someone with a passion for helping others, strong communication skills, and the ability to work independently in a remote environment.

Key Responsibilities:

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Troubleshoot and resolve technical issues, providing effective solutions to customers.
Maintain a comprehensive understanding of the client's products/services to assist customers accurately.
Record and manage customer interactions in the CRM system, ensuring all issues are tracked and followed up on.
Work collaboratively with internal teams to address and escalate complex issues.
Contribute to continuous improvement by providing feedback on common customer concerns and process enhancements.
Stay informed about company updates, product changes, and industry trends to provide the best possible support.

Requirements:

Strong command of the English and French language, both written and spoken; additional languages are a plus.
Excellent problem-solving skills and the ability to think critically under pressure.
Familiarity with customer support tools, CRM systems, and basic tech troubleshooting.
Self-motivated, with the ability to work independently and manage your time effectively.
Stable internet connection and a reliable home office setup.
Willingness to work flexible hours, including potential shifts on weekends and holidays.

Benefits:

Competitive salary package with performance-based incentives.
Flexible working hours and remote work from anywhere in Greece.
Opportunities for career advancement and professional development.
Comprehensive training and ongoing support from Cross Border Talents.
Work-life balance in a role that allows you to live and work in one of the most beautiful countries in the world.

How to Apply: If you are passionate about customer support and ready to take on a rewarding remote role, we encourage you to apply. Please submit your resume.

About Cross Border Talents: Cross Border Talents is dedicated to bridging the gap between talented professionals and leading global companies. We specialize in remote and cross-border placements, ensuring that our candidates find the perfect match in roles that allow them to thrive both professionally and personally. Join us in helping top talent find opportunities that make a difference.

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