Customer Experience Associate (Surplus Lines)

Does working as part of a close-knit, friendly team inspire you? Do you find enjoyment in helping customers with their needs over the phone?

ReSource Pro Compliance, is looking for an organized, team-oriented Customer Experience Associate to join our customer service team in Groesbeck, TX. 

Your role...

The Customer Experience Associate provides front-line customer service support to ReSource Pro Compliance customers by processing tasks related to insurance regulatory compliance, client intake and/or sales support, responding to customer requests over phone and email. Work completed directly impacts trust and partnership with the client.

We hire the best because our service is only as good as the people delivering it. We’re committed to hiring individuals who engage in our amazing culture and embrace our Core Values: Commitment to Community, Teamwork, Passion for Excellence, Service-Centric, and Best Self.

You will...

• Receive and handle customer inquiries via inbound/outbound phone calls, email, and/or chat.
• Answer questions professionally and assists customers by completing a task or process for them.  
• Provide exceptional customer service to customers.  
• Deescalate frustrated customer situations.
• Find solutions to provide an exceptional customer experience.   

What you need to be successful...

• Customer-centric mindset, enjoys providing a service and solving customer problems 
• Strong written and verbal communication skills, able to convey information to clients and effectively deescalate customer frustrations 
• Team player committed to supporting other team members
• Process-focused and detail oriented, committed to accurate documentation 
• Technologically proficient – able to learn, utilize, and navigate a variety of external and internal systems 

Your Benefits & Perks...

• Eligible for all medical, dental, and vision benefits on Day 1
• 401k with employer match, vested on Day 1
• Generous PTO plan with paid holidays + floating holidays
• Development and Growth Opportunities
• Opportunity to contribute to the future of a growing, global organization 
• Possibility of hybrid work after completion of training period

Your Compensation… 
Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. This is a remote position, and the salary range for most locations for this role is $10.88-$23.15 per hour. The salary range may vary based on experience and on the specific geographic location in which the candidate resides.

About ReSource Pro:

Focused exclusively on the insurance industry, ReSource Pro is a trusted strategic operations partner to insurance organizations seeking to increase their productivity and profitability. With a global team of more than 10,000 employees, ReSource Pro operates at the critical intersection of people, process, technology, and data to serve more than 1,800 clients across the carrier, broker, and MGA segments – consistently earning a +96% client retention rate for over a decade. It offers expert advisory services, proven business process management optimization and transformative data and technology solutions. For the 15th time since 2009, it was recognized in 2024 by Inc. 5000 as one of the fastest growing companies in the US. 

Equal Employment Opportunity Policy

ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.