The Senior Customer Operations Analyst will support Drata’s Customer Success Group under the leadership of our Chief Customer Officer as an integral member of our growing Business Operations team. You’ll lead with data, ensuring we are always identifying new ways to increase efficiency and maximize productivity. You’re obsessed with serving our Customers and internal stakeholders; constantly finding new ways to better support them, provide insights on program performance, and making recommendations for areas of improvement. You’re a Driver, you don’t just wait for projects and problems to come to you, but you identify them and make recommendations without hesitation.
This role will be a key member of our Business Operations team, bringing a track record of proven success, preferably in a high-growth, fast-paced startup environment.
What You’ll Do:
What You’ll Bring:
Benefits:
This role will receive a competitive base salary, benefits, and stock, typically in the form of Restricted Stock Units (RSUs). The applicable salary range for each US-based role is based on where the employee works and is aligned to one of 3 tiers based on the cost of labor for that geographic area. The expected salary ranges for this role are set forth below.
Tier 1: $110,500 - $136,500
Tier 2: $99,500 - $122,900
Tier 3: $88,400 - $109,200
You can view which tier applies to where you plan to work here. A variety of factors are considered when determining someone’s leveling and compensation–including a candidate’s professional background and experience. These ranges may be modified in the future and final offer amounts may vary from the amounts listed above.
Drata is on a mission to help build trust across the internet.
Drata is a security and compliance automation platform that continuously monitors and collects evidence of a company's security controls, while streamlining compliance workflows end-to-end to ensure audit readiness.
We all recognize the importance of earning and keeping the trust of our customers when it comes to protecting their data. We've felt firsthand how burdensome achieving and maintaining a strong security and compliance posture can be at a fast-growing company. It’s a manual, redundant, error-prone, and unscalable process - and it only grows more complex and expensive over time.
Our team of SaaS, security, compliance, and audit experts have built a better way - with automation.
Employment at Drata is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, color, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. We also make reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.
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