Director, Operational & Platform Design

Overview:  

SageSure is a leading, innovative, insurance company that provides high quality property insurance to customers in challenging markets. As a rapidly growing company with continued plans for expansion, we are seeking a talented individual to join our Program Design team to help advance our ongoing success.  

As the Director of Operational and Platform Design, you will play an essential role in shaping and defining the cross-product features that ensure our insurance offerings are market-leading. Specifically, ensuring continuity via a well-orchestrated and collaborative design process across the many components that make our products successful. Your work will drive the successful development and rollout of these enhancements across our portfolio. In addition, you will learn from existing challenges within our insurance programs to improve future outcomes. To successfully accomplish this task, you will collaborate with multiple departments within SageSure, such as Product Development and Actuarial, Claims, Customer Service, Software, Product Implementation, Sales & Marketing. We are looking for an intellectually curious individual with a strong background in residential property insurance, who is motivated to learn, grow, and make an impact. 

What you’d be doing: 

• Collaborate with senior leaders at SageSure to develop a new function that supports the design and implementation of new capabilities across our platforms, products, and related operations. 

• Draft requirements that represent the key needs of our platforms and operations, supporting the development of new products and product-related changes driven by our product teams. 

• Develop requirements for platform and operational changes initiated by the software or operations teams, enhancing SageSure’s capabilities and the lifecycle of our policies. 

• Design and implement controls, as well as effective measurement, reporting, and analysis for any new functionality. 

• Facilitate clear understanding of business objectives, key details, and project scope early in each project to ensure rapid alignment and efficient execution of highly cross-functional or complex initiatives. 

• Ensure the implementation of changes as outlined in the design, providing support throughout the process. 

• Coordinate with departments to develop and execute change management and go-to-market plans that align with design requirements, ensuring cross-functional consistency in all details. 

• Coordinate efforts to ensure market timing of changes is well-planned and synchronized. Support the planning process, collaborate with planning and execution teams to adjust plans as necessary, and maintain transparency with key leaders throughout the organization. 

• Facilitate the rapid development of low-code solutions using tools like DocuSign and SmartSheet to enhance capabilities and improve the quality of processes and outcomes throughout the policy lifecycle. 

• Create or update SQL queries to promptly access data that informs design processes. 

• Prepare and present analyses to executive leadership on the success and improvement opportunities of implemented changes, ensuring everything functions as designed post-launch. 

• Proactively identify and recommend process improvements to streamline platforms and operations to enhance quality and efficiency. 

• Ensure new processes are thoroughly documented in a highly usable format to support efficient scaling and self-service understanding within the company. 

• Ad-hoc projects and duties, as assigned by the executive team, as necessary. 

We’re looking for someone who has: 

• Over 10 years of insurance industry experience with a strong focus on residential property 

• Advanced SQL proficiency 

• Expert knowledge of personal property and related insurance products 

• Experience in both admitted and non-admitted markets 

• Proven track record in policy administration and customer service 

• Proficient in Microsoft Word, PowerPoint, and Excel 

• Strong “do-what-it-takes” attitude to accomplish tasks 

• Exceptional analytical, organizational, and time management skills 

• Excellent critical thinking abilities to define problems, analyze data, establish facts, and draw valid conclusions 

• Deep understanding of customer experience and a passion for delivering exceptional service 

• Outstanding written and verbal communication skills 

• Bachelor’s degree in Business, Finance, Risk Management, or a related field 

• Proven ability to collaborate with cross-functional teams and lead initiatives for process improvement 

• Experience in developing and executing go-to-market plans 

• Skilled in designing and implementing controls for new processes to ensure effective measurement and reporting 

• Experience with low-code solutions like DocuSign to enhance operational capabilities 

• Ability to prepare and present analyses to executive leadership, evaluating post-launch success and improvement opportunities 

Highly preferred candidates also have: 

• Master’s degree in Business, Computer Science, or a related field. 

• Chartered Property Casualty Underwriter (CPCU) Designation. 

• Possess Six Sigma Black Belt or higher certification