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Customer Success Consultant

Remote:

Full Remote

Contract:

Freelance

Work from:

Netherlands

Offer summary

Qualifications:

Experience in customer success or relationship management., Exceptional communication and interpersonal skills., Proficient in understanding customer success metrics., Fluency in Dutch..

Key responsabilities:

Manage customer accounts for long-term success.
Conduct Quarterly Business Reviews and provide insights.

OpenUp Scaleup https://openup.com/

51 - 200 Employees

See more OpenUp offers

Job description

Who we are

Our goal at OpenUp is to make mental well-being accessible to everyone. We support companies, their employees, and employees' families with mental well-being. Our OpenUp platform provides employees and their families access to mental well-being check-ins, online courses, articles, videos, interactive group sessions, mindfulness sessions, and a team of experienced experts. We believe that physical and mental well-being go hand in hand, and that lifestyle factors such as nutrition, sleep, and stress management are key to achieving balance. By integrating our Lifestyle Experts to the platform with a focus on nutrition, exercise and sleep, we ensure a holistic approach to health. We strive to build high-performing teams that help people develop to their fullest potential. We take pride in raising the bar and achieving the next level. OpenUp is ranked number 1 on the LinkedIn Top Startups 2023 list and is rapidly growing. We are expanding our international teams and we are searching for like-minded talent. We are already helping over 1500+ (international) companies and 300.000+ employees, e.g. Rituals, Deloitte, Decathlon, Miele, KPMG, Adyen and McDonalds.

About you

You're a dynamic Customer Success Consultant, passionate about promoting mental well-being and building enduring customer relationships. Your role is integral to our mission at OpenUp, as you help our clients grow and find continuous value in our services. With a blend of commercial acumen, empathy, and a deep understanding of our offerings, you will be at the forefront of expanding our customer relationships and ensuring their long-term success and satisfaction.

Your role

Strategic Account Management: Oversee the health and growth of customer accounts, focusing on long-term success and expansion.
Quarterly Business Reviews (QBRs): Conduct QBRs, providing insights into ROI and aiding clients in developing business cases for extending their contracts.
Stakeholder Engagement: Build relationships with executive sponsors and senior stakeholders, ensuring a multi-threaded approach within customer organizations.
Customer Insights and Value Expansion: Regularly provide customers with actionable insights and demonstrate the tangible value of our services, encouraging contract growth.
Collaboration with Teams: Work closely with implementation consultants and support roles to ensure a cohesive customer journey.
Account Responsibility: Take full ownership of customer accounts, ensuring their overall success and satisfaction with OpenUp’s services.

Required Skills:

Proven experience in customer success or relationship management, ideally in a tech or mental health-related field.
Exceptional communication and interpersonal skills.
Skilled in engaging with and influencing stakeholders at various levels.
Proficient in understanding and leveraging customer success metrics and engagement indicators.
Ability to handle multiple projects and priorities in a dynamic environment.
Fluency in Dutch.

Desirable Skills and Experience:

Background in mental health advocacy or related fields.
Strong project management and organizational skills.
Experience in a fast-paced, growth-oriented company.

What We Offer

A role at the forefront of workplace mental well-being innovation.
Engagement with diverse, international teams.
Competitive salary and benefits, with performance-linked rewards.
Flexible remote working options.
Full access to OpenUp’s mental well-being resources, supporting your own health as you contribute to others’.

Next steps

Excited about this role at OpenUp? We love to learn more about you. Send us your application through our website and we will be in touch with you soon.

At OpenUp, everyone is welcome to apply - regardless of color, age, gender, nationality or any other label. We embrace what makes you unique and we believe that a diverse team is crucial to success. If you are ready to OpenUp, join us!

Our OpenUp and iPractice ventures help people become and stay mentally and physically healthy. We continuously develop our practice and online platform for mental well-being. Users can start directly with various online programs and connect face to face with a psychologist. All programs are evidence-based, result-oriented and short and sweet. Sustainable results come from daily practice and users are supported by an accessible system and network of psychologists. We offer our services all over Europe, in various languages. We help hundreds of people every day and the number of users is growing fast.