Sr Engineer - International Applications

When our square shaped burgers made their first sizzle on the scene more than 50 years ago, people knew our approach wasn’t like any other. Same goes for the way we support our employees. Our culture of openness, flexibility, and inclusiveness allows everybody to flourish in their own way. If you’re looking for a career where you can be part of the action as we continue to grow our iconic brand - We got you!

The Sr. Application Engineer is responsible for leveraging their knowledge and expertise to support, install, monitor and enhance application software, within the POS environment including POS Administration and all third party applications required for optimal restaurant operations. This role also collaborates with third party vendors used by Wendy’s and coaches employees and vendors on issue resolution. In addition, this role ensures that the investigation and root cause analysis of application software faults are executed properly by team members, and facilitates issue escalation to internal and external subject matter experts as appropriate.

Responsibilities

• Designs and implements systems/services which ensure high system availability and maximizes usage of all Information Technology resources.
• Develops and utilizes standard processes for systems/service implementation and maintenance, which minimize the impact on customer service and provide adequate backup/recovery capability. Ensures timely delivery of new capabilities.
• Develops and utilizes processes for monitoring performance of installed systems or services and takes corrective actions when necessary. Generates management reports as required.
• Contributes to the development of and utilizes processes for problem determination which ensures maximum systems/services availability and enhances the productivity of staff members.
• Utilizes change management standards and processes which ensures maximum customer service and enhances the productivity of staff members.
• Provides guidance and assistance to other IT staff members in the usage of systems for which he/she has responsibility.
• Works with third party vendors to ensure their systems meet SLA agreements.
• Provides second level support for all systems in his/her area of responsibility.

Qualifications

• A high school diploma is required. A Bachelor's Degree in Computer Science or related field is strongly preferred.
• Related experience with a minimum of 4 years’ experience in application engineer role is required. Minimum of 3 years’ experience in NCR Aloha Systems including but not limited to CFC, CMC, Pulse, and Insight.
• Thorough knowledge of information technology functions, processes, operations, configurations, project management methodology, systems testing and design.
• Strong communication and analytical skills.
• Thorough knowledge of Windows OS, Windows Command Line, Windows Services, Windows Tasks, Windows Event/Log, Windows Registry, Batch Files, Command Files, Databases, SQL, Web Browsers and Internet Protocols.

“Wendy’s was built on the premise, "Quality is our Recipe®," which remains the guidepost of the Wendy's system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 7,000 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand.

The base pay range for this position is listed below. The base pay actually offered will take into account internal equity and budget for the open position and also may vary depending on the candidate’s job-related knowledge, skills, and experience, among other relevant factors. This range does not include an estimated value for any benefits, bonus, or other incentives that may be applicable based on position. - The target annual bonus for this role is 10% of annualized base salary, based on actual company and personal performance.

Our square burgers make us different and so do our benefits! Our restaurant support roles are eligible for a wide array of benefits, including things such as parental leave, free EAP sessions, company 401k match and other great offerings. For more details about our benefits, including an overview of eligibility and terms for certain benefits, please visit our benefits website, www.wendysbenefits.com.*

NOTE: Wendy’s benefits, bonus, and other incentives are governed by the applicable legal plans and policies and, where appropriate, may be subject to Board approval an individual award agreement terms. Those documents supersede all other information regarding Wendy’s benefits, bonus, and other incentives. Wendy’s retains the right to amend or terminate its plans and policies at its sole discretion, in accordance with applicable plans, policies and laws.”

Education: High School Diploma/GED

Travel: 10%

Pay Range: $90,000 - $150,000 Annually