Match score not available

Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive feedback and expert guidance on applications, and have your profile manually reviewed.

Start Your Free Trial Now!

Start my free trial

Associate Process Excellence Lead

Remote: 
Full Remote
Experience: 
Mid-level (2-5 years)
Work from: 
India

Offer summary

Qualifications:

Minimum 3 years in process management, Strong understanding of ITIL principles, Experience with operational process governance, ITIL Foundation certification.

Key responsabilities:

  • Generate and maintain operational processes
  • Align ITIL standards and DevOps practices
Brighttier logo
Brighttier Scaleup https://brighttier.com/
11 - 50 Employees
About Brighttier
Brighttier Enterprises is a professional services and staff augmentation company with leading capabilities in ERP, cloud and security. Combining unmatched experience and specialized skills, we offer Strategy and Consulting, Staffing, Technology and Operations services. We invests in our employees of diverse talents and backgrounds and empowers them to achieve more than they could elsewhere. Visit us at brighttier.com.
See all jobs

Job description

We are seeking a meticulous and proactive Process Excellence Specialist to join our dynamic team. As a key member of the Process Excellence team, you will be responsible for the generation, maintenance, development, and governance of all operational processes. This includes, but is not limited to, Incident, Service Request, Problem, Change, and Configuration Management Database (CMDB) processes.
You also will be responsible for aligning and consolidating ITIL standards, DevOps best practices, and the extensive use of Generative AI.
You will engage with business representatives across the operational space of the organisation to ensure processes are efficient, effective, and aligned with business goals.

Qualifications:
  • Minimum of 3 years of experience in process management or a similar role.
  • Strong understanding of ITIL principles and best practices.
  • Proven experience in developing and governing operational processes.
  • Excellent communication and interpersonal skills.
  • ServiceNow experience is a strong plus.
  • Jira and Confluence experience is a plus.
  • Using any Generative AI at a work setting is a plus.
  • Ability to work collaboratively in a team environment.
  • Strong analytical and problem-solving skills.
  • Proficiency in process management tools and software.
  • ITIL Foundation certification.

Preferred Qualifications:
  • Experience with ServiceNow or similar IT Service Management (ITSM) tools.
  • Knowledge of Lean Six Sigma methodologies.
  • ITIL Foundation certification.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Process ManagementItilv3Generative Artificial IntelligenceAtlassian ConfluenceJIRAProcess ManagementServiceNowLean Methodologies

Other Skills

  • Analytical Skills
  • Problem Solving
  • Social Skills
  • Teamwork
  • Communication
Are you interested?

Related jobs

See more jobs