Field Access Manager (FAM) - Great Lakes

POSITION: Field Access Manager,  Great Lakes

Position Summary
This position is a field-based,  customer facing role and reports to the Field Access Director. This role proactively  provides in person (or virtual as needed) education to defined accounts and specialties within their assigned geographies on a wide range of access and reimbursement topics and needs in support of aligned product(s) strategy. As a Field Access Manager, you will play a pivotal role equivalent to that of a Key Account Manager, collaborating closely with key stakeholders to drive access and foster strategic partnerships.  Your expertise will be instrumental in shaping our access strategies and achieving shared objectives. The Field Access Manager (FAM) works collaboratively to gain support and remove obstacles throughout a patients journey for product access, reimbursement, and coverage. This role will work closely with Key Account Managers (KAMs), Regional Business Directors, Senior Director of Payer Access, and act as an extension of our reimbursement support services. As a member of a cross-functional team, this role shares information and best practices with their teammates, is personally invested in the success of the overall organization, and is passionate about serving patients.

Key Responsibilities

• Interact with accounts to support patient access, proactively provide face-to-face education on programs and various support services available to providers and staff in order to support integration of Averitas products into office processes and workflows.
• Coordinate services closely with the Averitas Patient HUB, internal counterparts, and stakeholders.
• Ability to engage and execute c-suite meetings at both private practices and hospital systems. Present to groups in-office and/or clinical settings.
• Address customer questions for issues related to QUTENZA, including ordering, reimbursement, etc.
• Proactively engage customers to identify and  analyze problems and offer solutions.  Understand specifics and support questions associated with third party payers at the provider level.  Analyze account reimbursement issues (as needed).
• Supports pull through on local coverage decisions to enable meaningful patient access within the practice. 
• Rapidly respond to emerging market access threats with a seamless QUTENZA experience for all stakeholders.
• Conduct assessments to ensure accordance with compliance guidelines pertaining to the customer experience and reimbursement process
• Review accounts on a scheduled basis to meet the needs of the customer and internal stakeholders.
• Partner with the Field Sales team and sales leadership to resolve customer issues and identify new business opportunities while keeping a high level of collaboration with all Averitas stakeholders.
• Completes field visits on a regular basis with Key Account Managers to learn about the QUTENZA customer base and it's needs as it relates to market access support.
• Handle Patient Identifiable Information (PII) appropriately (understand and ensure compliance with HIPPA and other privacy laws and regulations and internal Company compliance guidelines).
• Deliver effective, Field Access Manager Presentations and engage in utilization of other resources to secure patient access to treatment.
• Ability to attend all company sponsored meetings/trainings/events/conferences.

QUALIFICATIONS, CAREER EXPERIENCE AND SKILLS

Qualifications

• Bachelor’s Degree or equivalent (MBA preferred)
• 5+ years of progressive pharmaceutical/biotech experience focused in Market Access, Sales, and/or account management.
• 2 + of those years should be in a Patient Services practice support role for a specialty product (s).
• Candidate must reside within territory.
• Specialty Pharmacy and Specialty Product Buy & Bill experience is required.
• Ability to attend all company sponsored meetings/trainings/events/conferences.
• Strong knowledge of the Microsoft Office suite (e.g., PowerPoint, Excel, Word).
• Highly motivated to enhance skills  through ongoing development, including message certification.

Career Experience

• Indication/Product launch experience of a buy and bill specialty product.
• Experience in the pain marketplace is highly desired.
• Payer account management is highly desired.
• Experience in reimbursement for buy and bill as well as specialty pharmacy access with a proven track record of success
• Strong command of access and reimbursement fundamentals including in revenue cycle, buy and bill, formulary, prior authorization, coding, and appeals processes for specialty medical and pharmacy benefit products.

Skills

• Solution-oriented, with the ability to offer creative options when problem solving.
• Monitors trends as it pertains to payer coverage changes, and serves as an expert.
• Demonstrates the highest level of ethics, integrity, trust while acting with courage and candor.
• High accountability for your actions and results and ability to ensure a high level of commitment to the success of the organization, your peers and customers.
• The ability to effectively work in a fast-paced environment is required.
• Strong interpersonal and communication skills.
• Ability to work autonomously and effectively prioritize projects and deadlines.
• Ensure compliance and perform all responsibilities with integrity and in a manner consistent with company guidance and written Values and Behaviors. 
• Ability to build strong relationships with all internal and external stakeholders.
• Exemplary presentation and communication skills.
• Multiple sites of care experience

ETHICS AND COMPLIANCE

• Demonstrates the highest level of ethics, integrity, trust while acting with courage and candor.
• High accountability for your actions and results and ability to ensure a high level of commitment to the success of the organization, your peers, and customers.
• Operates in compliance with all applicable regulations and professional standards at all times.

TRAVEL

• The ability to travel and cover geography, at a minimum of 2.5 days/week in the field based on territory needs. This includes participation in National Meetings and Training Meetings.
• Current possession and maintenance of a valid driver’s license and acceptable driving record

VALUES AND BEHAVIORS

Candidate to demonstrate the personal and leadership attributes and skills that Averitas deems successful leaders exemplify including agility, authenticity, courage, curiosity, empathy and self-awareness

• Live Entrepreneurship: Plan for long-term growth and build a future business predicated on innovation.
• Patient Centric: Deliver innovation for patients and challenge each other to improve patient outcomes.
• Join Forces: Seek diverse input, collaborate across all functions, and leverage resources from global partners.
• Act with Integrity: Apply ethical standards, encourage transparency, and embrace diversity and inclusivity.
• Drive Performance: Create an atmosphere that nurtures teamwork in order to enable high performance and sustainable growth.