Account Manager

Account Manager

Job Overview:

Valeyo is looking for a strong Account Manager with software experience to support our Credit Union clients. This role is operationally focused with a goal to advocate for our clients, partner with them on business initiatives, and provide best practice product configurations and technology solutions. You will have direct impact on the customer experience, enhancing the speed and quality of customer contact resolution and ensuring that your accounts feel supported and satisfied. The Account Manager is also responsible for customer retention, uncovering sales opportunities within the existing customer base, and growing revenue through cross-selling Valeyo products and integration services.

Job Responsibilities:

• Meet with customers on a regular basis and build relationships with key stakeholders and decision makers
• Manage customer enquiries, solving some issues on your own while prioritizing and working with a variety of other departments to provide customer solutions
• Grow your Accounts' Annual Recurring Revenue 
• Identify sales opportunities for new products and modules with regular phone calls and customer visits
• Increase usage of products and services across our customer base
• Keep clients and team members informed of issue resolution and provide follow up as necessary
• Promote and maintain a high quality, professional, service-oriented company image among clients
• Work with senior management and the accounting team on contract and billing enquiries
• Travel within Canada, 20% travel

Required Skills:

• Ability to manage large, enterprise customers
• Comfort in a technical environment
• Self-starter with a hunger and ability to solve problems and get results in a fast-paced environment
• Excellent organizational, time management and customer service skills
• Excellent communication skills (in-person, phone and written)
• Excellent presentation skills (online and in-person)
• Ability to work across multiple internal groups including Implementation, Product, Technology, etc. 
• Ability to work with outside vendors when necessary to support your Customers

Qualifications:

• Bachelor’s degree or college diploma
• 3-5 years of experience in Account Management
• Previous experience in SaaS or software space is an asset