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IT Service Desk Specilaist

fully flexible

Remote:

Full Remote

Contract:

Full time

Salary:

46 - 56K yearly

Work from:

Colorado (USA), United States

Offer summary

Qualifications:

Prior experience in a related IT role is required., Technical knowledge in networking and server administration is a plus., Self-motivation and a proactive attitude are key., Strong communication skills needed..

Key responsabilities:

Act as the first point of contact for technical assistance.
Troubleshoot hardware, networking, and software issues.

Executech Information Technology & Services SME https://www.executech.com/

51 - 200 Employees

See all jobs

Job description

Who We Are
We are Executech. We are nerds. We are professionals. We’re a group of tech-savvy, snack-loving, fun-seeking computer enthusiasts, and we’re looking for someone like you to join our team!
Executech is a full-service IT consulting firm, trusted by businesses for nearly 20 years. We’re proud to be the largest and most award-winning IT provider in Colorado, offering unmatched opportunities for career growth and development.
This isn’t just a job—it’s a chance to join a team where you can thrive, learn, and build a meaningful career.

Why Work Here?
At Executech, you’ll gain exposure to a wide variety of industries and technologies, learning more in one year than you would in five elsewhere. Our culture is unmatched, and we’re serious about having fun while delivering top-notch IT services.

What You’ll Do
As a member of our Service Desk Team, you’ll handle day-to-day IT service requests for a variety of clients, collaborating closely with teammates to provide the best solutions. Your key responsibilities will include:

Acting as the first point of contact for clients needing technical assistance.
Handling tickets, chats, emails, and phone communications professionally and efficiently.
Troubleshooting, diagnosing, and resolving hardware, networking, and software issues.
Documenting technical processes and solutions for installations, configurations, and troubleshooting.
Conducting research to answer client questions and provide solutions.
Communicating effectively with clients, end-users, and colleagues.

What We’re Looking For
We’re not seeking “average”—we need someone who’s a cut above. Here’s what you’ll need to succeed:

Responsiveness and Urgency: Self-motivation and a proactive attitude are key.
Communication Skills: Comfort in talking with people is a must.
IT Experience: Prior experience in a related IT role is required.
Time Management: Ability to juggle multiple tasks and deadlines on tight schedules.
Technical Knowledge: Networking and server administration experience is a plus.

What You’ll Get
Joining Executech isn’t just about work; it’s about being part of a family. Here’s what we offer:

Technology: Company-issued computer to keep you equipped.
Health Benefits: Competitive health insurance, including dental and vision.
Financial Security: 401(k) retirement plan.
Time Off: Generous PTO to relax and recharge.
Fully Remote Position: at times require onsite customer visits, you must have reliable transportation.

Join Us:
If you’re ready to be a Help Desk Hero and believe you’ve got the tech chops to back it up, send us your resume. We can’t wait to see what superpowers you bring to our team!

Hours of Work:
This is a full-time position.
Typical work hours are Monday – Friday 8 am to 5 pm

Hourly Rate:
$24.00-$29.00 Based on Experience