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Technical Support Engineer (Spanish)

extra holidays - fully flexible
Remote: 
Full Remote
Work from: 
Argentina

Offer summary

Qualifications:

Strong technical background, Experience in customer support, Fluent in Spanish, Problem-solving skills.

Key responsabilities:

  • Help users with technical issues
  • Explain complex ideas simply
  • Manage product roadmap
  • Act as point of contact for concerns

Syrve logo
Syrve Scaleup http://www.syrve.com/
51 - 200 Employees
About Syrve
Syrve’s mission is to create remarkable, trusted tech that enables hospitality businesses to cut through the grind of everyday tasks and build a strong business advantage. Syrve introduces modern solutions to long-standing challenges that are simpler, easier, and smarter than ever before, to give customers the tools they need to operate with confidence. Syrve has a vision. We see a future where customers enjoy a truly incredible experience and can focus more on what they do best. No matter where they are. Or how they operate. For this vision to become a reality, we need to break down silos, bringing front of house, back of house, and back-office operations together to achieve a common goal. Focus on your business. We’ll drive your operation in powerful new ways. Our smart hospitality software gives you the edge. Success built in
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Job description

Syrve is a comprehensive POS and Restaurant Management Software solution that can be tailored to your needs and specializes in helping bars, restaurants, takeaways, and other hospitality businesses achieve more with less. Designed to meet the complex and evolving needs of the sector, Syrve is here to help you thrive.


Responsibilities:

  • Enjoy helping users no matter what issues they experience.

  • Explain complex ideas in simple words.

  • Be ready to keep the conversation going, even when others might have given up.

  • Manage product roadmap and backlog

  • Work closely with local implementation teams to make sure the new capabilities of the product get delivered to end-users

  • Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved

  • Act as the initial point of contact for all computer and system-related concerns from clients or other employees

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Technical SupportProduct Management

Other Skills

  • Problem Solving
  • Report Writing
  • Customer Service
  • Communication
Are you interested?

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