Account Manager (Remote)

Position: Account Manager

FLSA Status: Full time, Exempt

Reports To: Director of Client Success

Remote

Summary:

The Account Manager, Behavioral health will be responsible for managing and communicating the revenue cycle activities and performance for our client practices to ensure a successful client experience.  Account Managers will focus on partnering with the client practices to understand their goals, challenges and key practice drivers.  Activities will include establishing and maintaining client relationships that focus on KPI’s, managing effective ongoing communication with practices to identify and address business needs, provide guidance and timely responses to practice questions and requests and to conduct regular meetings with the practices. 

Essential Functions:

• Facilitate Client Transition from implementation/Onboarding to and throughout the clients life cycle.  
• Provide training and education to clients on our RCM solutions, helping them maximize the value of our services.
• Monitor KPIs and financial metrics for clients, identifying areas for improvement and recommending strategies to optimize revenue cycles.
• Address client concerns, inquiries, and issues promptly and effectively, collaborating with internal teams to find solutions.
• Gather client feedback and insights to drive improvements and enhancements.
• Regularly communicate with clients to provide updates on their account status, share industry insights, and offer best practices.
• Generate and present reports on client performance, trends, and ROI to both clients and stakeholders.
• Supervise a multidisciplinary team of people responsible for all aspects of revenue cycle management including but not limited to charge entry, rejections management, payment posting, denial management, AR follow up, and appeal processes.
• Create and actively manage KPI’s to identify and report on client’s RCM health on a regular basis.
• Identify workflow efficiency opportunities
• Identify trends and issues, recommend and implement solutions and see through to a successful resolution
• Provide a high level of value and customer service to our client practices
• Performs additional projects and job duties as assigned
• Adheres to all policies and procedures as outlined in the Employee Handbook
• Understands and complies with all HIPAA rules and regulations  

Required Education and Experience:

1. High School or Equivalent.
2. 3 plus years of revenue cycle management related experience

3. 3 plus years of customer service experience
4. Extensive knowledge of medical billing/coding, front office procedures and revenue cycle management
5. Strong understanding of various insurance carriers
6. Exceptional written, verbal and interpersonal communication skills
7. Excellent presentation skills
8. Professional demeanor required

Additional information:
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.

Coronis Health is committed to creating a diverse and inclusive environment where all employees are treated fairly and with respect. We are an equal-opportunity employer, providing equal opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. We welcome and encourage applications from candidates of all backgrounds.

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