Manager, Technical Content

About Nintex:  

At Nintex, we are transforming the way people work, everywhere.   

As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their digital transformation journeys by managing, automating, and optimizing business processes quickly and efficiently. We improve their lives through the technology we build.  

We are committed to fostering a workplace that supports amazing people in doing their very best work every day. Collaboration is constant, our workplace is fun, the environment is fast-paced, and we value our people’s curiosity, ideas, and enthusiasm. Driven by passion and accountability, we take initiative, measure progress, and deliver results. Our culture fosters innovation and problem-solving, fueled by curiosity and a commitment to thinking big. Together, we move with agility, prioritize customer needs, and build unity through empathy, leaving a positive impact wherever we go.  

Working in engineering:  

Working at Nintex as an engineer means building more than just software; it’s about making a tangible impact with every line of code. Our engineers are process experts, developing the industry’s most complete process and automation platform to transform the way people work. If you’re interested, curious and want to learn and do more, the sky is the limit here. We take a solutions-oriented and collaborative approach, constantly innovating our business and products. 

About the role: 

A Technical Content Manager at Nintex is responsible for a regional Technical Content group and the production and delivery of Help content in a variety of formats for a diverse audience of Nintex customers, partners, and employees.  

This role includes direct contributions to content development, maintaining high-quality standards, and adhering to the global team’s Kanban process for efficient project tracking and completion. The Technical Content Manager will work closely with cross-functional stakeholders to support project goals, provide guidance to writers, and ensure all deliverables meet company standards and deadlines. 

This is a hands-on role that requires strong collaboration with other regional Technical Content teams, globally distributed product teams, as well as a combination of strategy/tactical execution and the ability to collaborate and communicate up and down the organization.  

As part of Nintex R&D, this Technical Content Manager will also work with different departments and teams within and outside of Nintex R&D including: Customer Success, Support, Community, and various outside vendors. 

Your contribution will be:  

Build on and refine our technical content. This includes the following duties and deliverables: 

• Develop, implement, and maintain technical content that increases users’ ability to understand our products and services, how to use them in a real-world scenario, or solve a problem (deflecting support cases).
• Provide forums for and encourage product consumer feedback on technical content.
• Assist in the creation and maintenance of internal technical content for R&D teams, including technical diagrams, incident run books, technical knowledge base content.
• Hands on technical writing, editorial assistance, and guidance.
• Manage localization processes.
• Manage and maintain the global Kanban process and global standards within the regional group.
• Working with stakeholders and the global Technical Content team providing input to style guides and guidelines for documentation. 
• Enable data-driven responses to evaluate and build upon our existing and new content. 

Leadership and management of our Technical Content team. This includes the following duties and deliverables: 

• Build on technical and soft skills capabilities across the team.
• Ensure alignment with global Technical Content team.  
• Examine and determine how to grow technical content externally and internally.
• Set group and individual goals.
• Contribute to global Technical Content strategy, OKRs, and direction.
• Conduct performance and salary reviews. 

Department management: Attend to and, where required, expand on the efficient running of the group. This includes: 

• Budget and P&L responsibility for technical content.
• Proactively manage relationships with external providers, including management of contractor and vendor agreements.
• Promote the function of the technical content team within the company and the resources the technical content team provides. 

To be successful, we think you need:  

• Bachelor’s degree in English, Communications, Technical Writing, Computer Science, or a related field. 
• Advanced degrees or certifications in Technical Communication, Information Design, or Project Management may be preferred or advantageous.
• 2-3 years in a management or team lead role, overseeing writers or content creators, preferably in a technical or software-related environment.
• 7+ years in technical writing, content development, or a related field, with a strong portfolio of technical content, preferably for software products.
• Familiarity with MadCap Flare (or other technical writing authoring tools), Azure DevOps, and collaborative tools (e.g., Slack, Teams, GitHub).
• Familiarity with localization of technical content may be preferred or advantageous.
• Familiarity or experience with innovation in technical writing processes, e.g., use of AI, may be preferred or advantageous. 

What’s in it for you? 

Our people work in the way that best suits them and their teams - whether at home, in an office, or another place that sparks creativity, focus, and collaboration. Our work environment is such that our people can successfully deliver their work while adequately supporting their lifestyle and preferences. 

While our offerings differ from country to country, we offer our entire global workforce an array of exciting perks and benefits, including 

• Global Gratitude and Recharge Days
• Flexible, paid time off policy
• Employee wellness programs and counseling resources
• Meaningful peer recognition and awards
• Paid parental leave
• Invention/patenting assistance
• Community impact, paid volunteer time, and opportunities
• Intercultural learning and celebration
• Multiple tools through which to learn and grow, and an incredible global community 

View more about our benefits here: https://www.nintex.com/wp-content/uploads/2023/01/Global-Perks-and-Benefits.pdf.  

Equity Statement: Preference will be given to People Living with Disability who are members of the designated groups in line with the Employment Equity Plan and Targets of the Company.

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