IRM System Analyst

Business Unit: Group Risk – Operational Risk Management

💰: £44,800 - £56,000 per annum DOE + red-hot benefits🔥🎁

📍: UK Flexible with occasional travel required to a hub

📑: Permanent

Live to challenge the status quo. Live a life more Virgin.

Our Team❤️

You’ll assist with leading the Risk Transformation programme, which looks to design many of the basic principles of risk management adopted by Virgin Money across a 4-year timeframe. The team also look after the governance, risk and compliance (GRC) system and all digital tools for risk management, alongside People Risk, reporting and the Operational Risk framework.

You’ll report into the Operational Risk Systems Manager. This role has a strong focus on the continual improvement, configuration, and management of the GRC system (ServiceNow IRM), therefore you’ll work closely with other risk teams and end users.

Your broader Operational Risk Management team covers Operational Risk, Operational Resilience, People Risk, Payments Risk, Technology & Cyber Risk and Change Risk.

What you’ll be doing😎

• Supporting the Risk Systems Manager with the day-to-day management of the IRM module in ServiceNow including configuration changes, user acceptance testing, system design and maintenance of the three platform environments.
• Maintaining and embedding the Operating Model of the tool ensuring this is widely understood by all colleagues who will interact with the tool.
• Assisting the Bank with the roll out of the new GRC system, IRM ServiceNow including supporting with bank-wide training, license administration and requirement gathering.
• Providing advice and training on the new GRC system and how best to use it, designing reports, and embedding culture of new system.
• Proactively identify system improvements working with the wider ORM team to ensure alignment to the framework.
• Manage corresponding communication between the business and Operational Risk team triaging system and framework queries.
• Establish, maintain, and create new MI to provide insights and support data-driven decision making across the bank, as well as to support regulatory, Executive, financial reporting.
• Working alongside the Operational Risk Systems Manager, advise on how to adapt system-specific processes to meet new regulations, or design new processes and configure the system accordingly to ensure we are successfully reporting on the key risks for the Bank.

We need you to have🌟

• Proven GRC system management and configuration, preferably ServiceNow IRM capabilities
• Demonstrable knowledge across a subset of the following: GRC design, GRC implementation, GRC rollout, control design, fraud, risk reporting, process-based risk management
• A strong understanding of Retail and/or SME banking, as well as Risk
• Highly organised and have a natural ability to liaise with all levels of stakeholder effectively
• A track record of delivering training to colleagues
• Expert in designing reports for a variety of stakeholders, ensuring key messages are presented appropriately for the audience.

It’s a bonus if you have but not essential🧁

• General ServiceNow configuration experience (ITSM, CSM, etc)
• Knowledge of Risk Management disciplines and the 3 Lines of Defence model in place across the Bank
• Subject matter expertise in a related and relevant area of Risk.

Red Hot Rewards🎁

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy more.
• Up to five extra paid well-being days per year​.
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
• Market-leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.

And there's no waiting around, you'll enjoy these benefits from day one.

Feeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you🤝.

🕕Applications Close: 23 Jan 2025 (11.55pm GMT)