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Administrative Case Worker (Finnish-speaking) (x, f, m)

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Denmark

Offer summary

Qualifications:

Fluent in Finnish and English, Experience in customer service, Tech-savvy and organized, Service-oriented with a positive attitude.

Key responsabilities:

  • Handle compensation claims for passengers
  • Prepare cases for Scandinavian courts
  • Provide outstanding customer service
  • Assist in translating and proofreading content
Flightright logo
Flightright Law Practice SME http://www.flightright.com
51 - 200 Employees
About Flightright
#Tomorrow’s Lawyers! Digital technologies will change the legal market significantly in the next years. Flightright is at the forefront of Legal Tech Automation. Since 2010 more than 2,000,000 consumers used our service and Flightright has become the #1platform for air passenger rights. We help consumers to get their rightful compensation from the airlines when their flights have been delayed, cancelled or overbooked according to the EU Regulation No 261/2004. Flightright makes the process fast and hassle-free. Our experienced travel law experts will assert our customers'​ rights and handle all the paperwork. We indemnify them from the cost risk on a no-win, no-fee basis. As a fast growing and internationally operating company, we are ready to disrupt the way people claim their rights and enter new markets. Founded in 2010 we look back at more than 200.000.000€ in enforced compensations to customers, growth from scratch to 140 employees and 22 nationalities in our team. Still the best is yet to come. We revolutionize the legal landscape with one goal: Empower consumers! Are you with us on this mission?
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Job description

Information
Are you passionate about customer service and legal processes? 
Flyhjælp ApS is looking for an Administrative Case Worker to join our Finnish Operations Team, supporting our mission of ensuring flight passengers receive the compensation they are entitled to. In this role, you’ll work with EU regulations, manage cases, and provide top-tier service – all within a fast-paced, innovative, and forward-thinking environment.

Flyhjælp is a legal-tech company that helps flight passengers receive financial compensation under EU Regulation 261/2004. We are part of Flightright GmbH and operate in an exciting, youthful environment where we embrace the mindset of the SMART model – always striving for efficiency, innovation, and impact. Our team is based in Copenhagen, but we offer flexible hybrid work arrangements, allowing you to work from home several days a week and even work fully remote for up to 5 weeks per year.
Your mission
At Flyhjælp, we are driven by a mission to ensure flight passengers receive the compensation they are entitled to under EU law. As an Administrative Case Worker, you will play a key role in fulfilling this mission by providing exceptional customer service while working within the legal framework that governs passenger rights. Your role is not just about processing cases – it’s about contributing to a meaningful cause and constantly thinking about smarter, more efficient ways to deliver results. With your proactive, solution-oriented approach, you'll help make a real difference for our customers while developing your own professional skills.

Your Tasks
  • Handle and assess compensation claims from flight passengers in accordance with EU regulations (EU Regulation 261/2004).
  • Prepare cases for Scandinavian courts, ensuring all documents and data are accurate and compliant with legal standards.
  • Provide outstanding customer service by communicating with passengers via email, chat, and social media, ensuring their questions and concerns are addressed promptly and professionally.
  • Assist in translating and proofreading content on our website and other platforms to ensure clarity and consistency.
  • Take on ad hoc tasks and contribute to ongoing improvements in our processes to help the team work more efficiently and effectively.
Your profile
  • You are fluent in both Finnish and English – Danish is not a requirement.
  • You have some experience in customer service and are ready to take on both administrative and legal tasks.
  • You thrive in a fast-paced, innovative environment and can stay organized even when things get hectic.
  • You’re technology-savvy and enjoy exploring new tools and systems.
  • You are service-oriented and enjoy delivering quality experiences to customers.
  • You have a “can-do” attitude, a positive approach to problem-solving, and a natural curiosity that pushes you to find smarter solutions.
  • You enjoy working in a collaborative environment and are motivated to contribute to a positive, energetic team culture.
Why us?
  • A social, dynamic environment where there’s room for both personal growth and community.
  • The chance to collaborate with colleagues from various countries and gain experience in an international company where English is the corporate language.
  • Flexibility to work from our office in Berlin if you fancy a long weekend there!
  • Flexible tasks and plenty of opportunities for personal and professional development.
  • A lunch plan with Meyers and an office conveniently located near the metro in Copenhagen.
Ready to Join Us on Our Journey?
If you're excited about this opportunity and want to contribute to our mission, send your application, CV, and relevant documents via the job posting or directly to our Recruitment Manager, Marie Hoffmann, at hr@flyhjaelp.dk. 

We look forward to hearing from you!

Salary is negotiated based on working hours (full-time or part-time), performance, qualifications, and competencies.
Apply for this job
About us
#giving people access to justice Digital technologies are revolutionising the legal services market and we are one of the pioneers who have been advancing IT-supported legal services for years. Since 2010, more than 10,000,000 consumers have used our Flightright and Flyhjaelp services in Germany and Europe. But our ambitions have always been high: we have already successfully entered the labour law market with our subsidiary Chevalier and are currently working with freem to further develop the group of companies into the comprehensive Allright Legal-Tech. freem will be the leading point of contact in the field of traffic law. As a group, we are growing, expanding internationally and aiming even higher in the future. Shape the future of legal tech with us at Allright!

Required profile

Experience

Industry :
Law Practice
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Legal KnowledgeCase ManagementLinguisticsLegal TechnologyProofreadingProject Collaboration

Other Skills

  • Customer Service
  • Communication
  • Organizational Skills
  • Technical Acumen
  • Problem Solving
  • Curiosity
  • Organizational Skills
Are you interested?

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