Customer Care Specialist (Italian)

David Kennedy Recruitment is working with a technology BPO business which is looking to recruit an Italian-speaking Customer Care Specialist for their office in Thessaloniki.

Position: Customer Care Specialist

Location: Thessaloniki, Greece (Remote)

Employment type: Full-time

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

• Assist customers of an e-commerce platform using multiple channels as assigned depending on the need (incoming telephone calls, emails and chat)
• Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limits
• Check content, moderate quality of the contect
• Use cheat sheets, guides and protocols provided during the training
• Ensure customer satisfaction and provide professional customer support
• Identify when the issue should be re-assigned to another department
• Collaborate with other agents or teams in case of more complex cases
• Document each action taken in a CRM system in detail.

REQUIREMENTS:

• At least C1 level of Italian language, both oral and written. Fluent in English (at least B2 level)
• Accurate, efficient, and respectful communication manner
• Problem-solving and critical thinking skills
• At least one year of proven customer communication experience (E-mail & Phone)
• A resourceful and stress-resilient personality that can adapt and remain calm in all situations
• Social Media Savviness
• Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office).

BENEFITS:

• Working schedule: Monday to Friday, rotating schedule between 9AM-11PM (8 Hours per day)
• Meal vouchers
• Transportation vouchers
• Birthday leave
• Life insurance and health care
• Dynamic and creative team with a positive and friendly atmosphere
• Guidance and tools to reach career potential