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Carrier Relations Lead

Remote:

Full Remote

Contract:

Full time

Salary:

192 - 192K yearly

Experience:

Senior (5-10 years)

Work from:

Ohio (USA), United States

Offer summary

Qualifications:

College degree or equivalent experience., 5+ years in employee benefits products and insurance., Expertise in relationship management., Strong project management skills..

Key responsabilities:

Establish customer engagement principles.
Administer relationship touchpoints with stakeholders.

Beam Benefits SME https://beambenefits.com

201 - 500 Employees

See all jobs

Job description

About Beam:

Beam was founded in 2012 by three engineers who saw the opportunity to modernize the dental benefits industry using technology. Today, Beam Benefits is a digitally-led employee benefits company that offers dental, vision, life, disability, and supplemental health coverage. The company simplifies and modernizes the $100+ billion ancillary benefits industry through its leading dental insurance product, breadth of ancillary benefits, AI-powered underwriting, diversified distribution channels, and next generation benefits administration technologically-driven customer experience.

About Carrier Relations:

Beam Carrier Solutions is an emerging business evolved from Beam’s technology and underwriting advantages. The business is being designed to share our agility with traditional employee group benefits insurance carriers in a variety of ways.

What You Will Bring:

As an Emerging business, Carrier Solutions needs a leader who operates with a balance of GM and growth mindsets. Each Carrier Solutions customer is strategic and unique, so a customer success obsessed leader adept in navigating complex enterprise relationships will thrive in the role. You will serve complex matrixed organizations at our Carrier Customers, and you will need to integrate with the internal Beam Carrier Solutions team, also matrixed, but relatively small. Prior experience with large technology installations within insurance companies would maximize your running start, and an understanding of the group benefits domain space would create immediate customer value.

This role is foundational, and will begin as a purely matrixed role, reporting into the SVP of Insurance Product. Part of the role’s remit is to assess and build our Carrier Solutions capabilities as we discover the scalable business model.

Joining Beam Benefits Means:

Working in a complex and dynamic business, simultaneously serving customers across employee benefits insurance product lines and growth and service channels

Collaborating with a diversely skilled team to continuously improve

Being empowered as an owner and expert

Being motivated by improving how people access employee benefits

What You Will Do:

Establish and ensure customer engagement and success principles embodied by Beam Carrier Solutions team:

Guide and support Beam Carrier Solutions team on interaction styles, increasing customer empathy, avoiding tension. Set the tone, model the behavior, coach the team.

Develop engagement framework between Executive, Solutions, and Operations functions at customer

Administer relationship touchpoints:

Partner with Beam ELT on Executive strategy and touchpoints, designing and driving engagements that advance our objectives

Own relationship touchpoints with decision makers and key stakeholders across the business and product teams at the CarrierDesign and administer Beam Carrier Solutions cadences, resourcing, and internal coordination

Partner with Solutions and Delivery team program leads in support of their program management

Bring Beam teams into structural alignment to support Carrier Solutions, right-sizing the engagements to leverage existing efficiencies but solve for customer need

Maintain customer profile:

Determine and align program against customer goals and priorities

Understand customer operations: corporate, field

Understand customer organization: org charts, R&R, decisioning processes, rituals and artifacts

Maintain commercial terms:

Ensure contractual adherence, deliver financial reporting, and coordinate audits or discovery activities

Administer customer reporting and analysis to optimize bi-directional deal value

Program reporting and ownership:

For Customer, Beam Board, Beam Investors: structure and deliver monthly and quarterly program updates and relationship reviews

For Customer: structure and deliver regular reporting on Beam’s selling and servicing of co-owned products

For Beam Management: structure and deliver weekly program metrics, monthly MBR metrics (including full P&L evaluation), risk reporting, forecasting, and plans.

Collect customer feedback (quantitative and qualitative) from all customer teams and levels, parsing and collating it to Beam Carrier Solutions teams to enhance customer empathy and value delivery

What Skills Will Help You Be Successful:

A college degree or equivalent experience at employee benefits businesses

5+ years experience working with employee benefits products and insurance

Expertise in relationship management, including building new and maintaining existing relationships

Experience partnering with multiple stakeholders across organizations including product and engineering, actuarial, legal and compliance, operations, and revenue

Critical-thinking skills to operate both tactically and strategically

Outstanding verbal and written communication skills

Strong project management abilities, with a proven track record of managing multiple priorities and deadlines in a fast-paced environment

Compensation and Benefits:

Beam offers a competitive base salary paired with an attractive variable compensation structure.

Employees benefit from performance-based bonuses and incentives, along with a comprehensive benefits package that includes health, dental, and vision insurance. Additionally, Beam provides a 401(k) plan with company matching, flexible time off, and the opportunity to participate in the equity program.