Senior Solutions Engineer

Overview:

This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. DataDirect Networks (DDN) is a global market leader renowned for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare to financial services, autonomous cars, Government, academia, research and manufacturing.

"DDN's A3I solutions are transforming the landscape of AI infrastructure." – IDC 

“The real differentiator is DDN. I never hesitate to recommend DDN. DDN is the de facto name for AI Storage in high performance environments” - Marc Hamilton, VP, Solutions Architecture & Engineering | NVIDIA 

DDN is the global leader in AI and multi-cloud data management at scale. Our cutting-edge data intelligence platform is designed to accelerate AI workloads, enabling organizations to extract maximum value from their data. With a proven track record of performance, reliability, and scalability, DDN empowers businesses to tackle the most challenging AI and data-intensive workloads with confidence. 

Our success is driven by our unwavering commitment to innovation, customer-centricity, and a team of passionate professionals who bring their expertise and dedication to every project. This is a chance to make a significant impact at a company that is shaping the future of AI and data management. 

Our commitment to innovation, customer success, and market leadership makes this an exciting and rewarding role for a driven professional looking to make a lasting impact in the world of AI and data storage. 

Key Responsibilities

• Support the technical EU-presales and product teams with management of DDN EU lab. This activity is expected to represent 40% of the work time.
• Serve as the technical point of contact for DDN's high-priority customers, ensuring swift installation and system stabilization.
• Analyse and develop solutions for identified key customer's applications.
• Proactively work on a variety of system issues, not limited to storage, to prevent and resolve escalations.
• Directly engaging with customer’s technical leads to fostering excellent communication, avoiding any potential setbacks.
• Utilize DDN's comprehensive toolset for diagnosing and resolving issues across networking, applications, computing, and storage.
• Interface across Engineering groups to implement new features for reliability and ease of use
• Collaborate with engineering and product management to secure appropriate prioritization of issues.
• Organize knowledge resources to empower the wider DDN support team, enhancing their capabilities to resolve issues swiftly.
• Develop and maintain best practice documentation and tools.

Qualifications

• Strong understanding of Lustre and storage systems, networking, computing, and application frameworks.
• Proficient with diagnostic tools, log analysis, and issue tracking systems.
• Excellent problem-solving skills and the ability to work under pressure.
• Exceptional communication and customer service skills.
• Ability to document complex technical issues clearly and concisely.

Preferred Skills

• Performance analysis skills
• Customer-facing technical skills
• Familiarity with software development, bug tracking, and the software release cycle.

DDN Storage is seeking great candidates to join our dynamic team of passionate customer-enabling technologists!

This is an incredible opportunity to be part of a company that has been at the forefront of AI and high performance data storage innovation for over two decades. DDN Storage is a global market leader renowned for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare, to financial services, autonomous cars, Government, academia, research and manufacturing 

"DDN's A3I solutions are transforming the landscape of AI infrastructure." – IDC

“The real differentiator is DDN. I never hesitate to recommend DDN. DDN is the de facto name for AI Storage in high performance environments” - ~ Marc Hamilton
VP, Solutions Architecture & Engineering | NVIDIA

DDN Storage is the global leader in AI and multi-cloud data management at scale. Our cutting-edge storage and data management solutions are designed to accelerate AI workloads, enabling organizations to extract maximum value from their data. With a proven track record of performance, reliability, and scalability, DDN Storage empowers businesses to tackle the most challenging AI and data-intensive workloads with confidence.

Our success is driven by our unwavering commitment to innovation, customer-centricity, and a team of passionate professionals who bring their expertise and dedication to every project. This is a chance to make a significant impact at a company that is shaping the future of AI and data management.

Our commitment to innovation, customer success, and market leadership makes this an exciting and rewarding role for a driven professional looking to make a lasting impact in the world of AI and data storage.

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