Match score not available

Customer Support & Operations Manager at Crypto App (Blockchain/ Web3)

Remote:

Full Remote

Experience:

Mid-level (2-5 years)

Work from:

Philippines

Offer summary

Qualifications:

2+ years in customer support or community management, Experience in Web3 or crypto space, Strong communication skills, Proficient in community platforms like Telegram and Discord.

Key responsabilities:

Provide outstanding customer support on various platforms
Monitor user activity to ensure compliance

Klink Finance Financial Services Small startup https://klinkfinance.com/

11 - 50 Employees

See all jobs

Job description

Are you an experienced Customer Support Manager looking to be part of an early-stage venture and have proven experience in web3 companies?

Location: Remote. Your team is based in Europe and India.

Working Language: English

About The Project

The #1 Crypto rewards platform where daily rewards meet smart investing.

Klink is a leading crypto platform that innovatively combines quest-based task rewards with strategic investing opportunities on its multi-service platform. Klink provides a unique opportunity for its users to earn cryptocurrencies for participation in affiliate-sponsored quests whilst growing their investments simultaneously.

The company is backed by top-tier VCs in the US & Asia.

Tasks

Klink is seeking a proactive and resourceful Customer Support & Operations Manager to manage our user support and operational processes across various channels, including Telegram, Discord, and Intercom. Are you passionate about delivering excellent customer experiences in the crypto space? In this role, you'll handle user inquiries, monitor and validate platform activity, and work with the team to ensure smooth operations, fostering a supportive and engaging environment for our community.

Role Responsibilities:

Provide outstanding customer support on Telegram, Discord, and Intercom by responding promptly to inquiries and resolving user issues.
Monitor and validate user activity across the platform to ensure compliance with guidelines and maintain operational integrity.
Maintain a positive and inclusive environment in the community by engaging with users and addressing concerns effectively.
Collaborate with marketing and community teams to share updates, announcements, and relevant content.
Track and report on user feedback, activity, and sentiment to support continuous improvement.
Assist with operational tasks, including system checks, troubleshooting, and ensuring platform processes run smoothly.
Contribute to improving internal workflows for support and operational activities.

Requirements

2+ years of professional experience in customer support OR community management, preferably in the Web3 or crypto space.
Fluent English is a must, additional languages are a bonus.
Strong communication and interpersonal skills.
Ability to work independently and collaboratively in a fast-paced environment.
Experience with Telegram, Discord, and other community platforms.
Passion for the Web3 space and understanding of blockchain technology.

Benefits

Why you should join us

Work with us remotely and enjoy regular team events and occasional travel across the globe
Take a trip with a forming team of highly skilled individuals who will always support you on this journey

If you want to know more about this opportunity please complete this application with your most recent work profile and we will get back to you ASAP. We are excited to meet you!