Department: Account Development
Location: Sydney, Australia
Description
YOUR OPPORTUNITY
An exciting opportunity to join a fast-growing and leading organisation in the Customer Experience industry. Named "Best Overall NLP Company" at the 2023 AI Breakthrough Awards and two-times Best CX Partner winner at the CX Awards, InMoment is looking for a passionate, skilled and motivated professional to join our growing team, helping us expand our footprint in Asia-Pacific. You'll work closely with the Marketing and Sales teams to secure sales opportunities within target segments and contribute to department and individual growth objectives.
WHO WE ARE
At InMoment, we #OwnTheMomentsThatMatter. We believe every moment offers a new opportunity to make an impact. In every interaction, whether it is personal or professional, we are intentional and we take deliberate action to make the lives of our families, teammates, clients, and community better. As you join InMoment and its brands (ReviewTrackers, Lexalytics, and Wootric) you join an industry-leading company that is dedicated to improving experiences and helping businesses take actions through an integrated CX approach:
- Integrating the voice of the customer wherever they are in their journey (taking surveys, on social media or leaving reviews, calling the contact centre).
- Integrating an AI-powered approach to eliminating data silos and leveraging intelligence.
- Integrating CX technology to prioritise action and inform business decisions—through self-serve or strategic advisors.
Ultimately, we are the best at helping our clients achieve better business results and Experience Improvement (XI) with best-in-class CX analytics & action solutions.
WHO YOU ARE
2+ years in software sales and marketing (building own pipeline, prospecting, cold calling, managing inbound leads).
- Understanding of the enterprise sales journey and qualification methods such as BANT, Why Buys, MEDDPICC, Challenger Selling
- University degree in business, marketing, or another relevant field.
- Experienced using Salesforce, Outreach, Zoominfo, Google Suite, Customer Experience Software preferred.
- A proficient understanding of key sales principles and best practices.
- Excellent team and communication skills.
- Ability to manage multiple priorities in a fast-paced environment; work collaboratively with cross-functional teams; and ensure high quality deliverables.
- An ability to take initiative and work with limited direction.
- Experience in Customer Experience (CX), Market Research or Consumer Insights highly preferred
WHAT YOU'LL DO
- Creating Account Development plans for your territory in collaboration with Sales and Marketing teams.
- Identifying and pursuing qualified opportunities by outbound prospecting and inbound lead management and qualification to a high standard.
- Initiating the sales process using outbound prospecting methods including cold-calling, email and social selling, and managing inbound leads resulting from InMoment's Marketing activities.
- Mapping accounts, qualifying the potential of leads using accepted qualification criteria, scheduling hand-off calls with Sales teams and handling objections.
- Holding responsibility for an individual quota attainment on a monthly and quarterly basis.
- Assisting in the development of new sales by making initial presentations; explaining product and service enhancements and additions; introducing new products and services.
- Working closely with Sales and Marketing Managers to meet sales objectives.
- Contributing to sales and marketing strategies by evaluating current results; identifying needs to be filled; monitoring competitive products; analysing and relaying customer reactions.
- Updating industry knowledge by participating in educational opportunities; reading publications; maintaining personal networks; participating in industry organisations.
- Represent the company at industry events, trade shows and conferences as needed.
- Providing an excellent customer experience to ensure customer satisfaction.
- Collaborate with the extended teams (Account Development, Sales and Marketing) to share prospecting activity results, challenges and opportunities, winning scripts and narratives to contribute to the overall team performance via reports and updates.
WHAT YOU'LL GAIN
- Support from the leadership team to deliver the best solution and service possible
- Autonomy - We trust our employees and offer a flexible work schedule
- Automatic day off for your birthday, we want to celebrate you and the moments that matter
- Generous paid leave that can be rolled over if not utilised, although we highly encourage you to take the necessary time off to switch off!
- Continuous learning and development opportunities
- Maternity & Paternity Leave
- Fun, innovative, collaborative, supportive working environment
- Access to wellbeing initiatives and offerings such as our Employee Assistance Program and an online mindfulness program
- Inclusion and Diversity teams - Women of InMoment and InMovement
- Employee recognition platform points can be used with retailers such as Amazon, or for hotels, tickets, gift cards, and charitable donations
- Employee recruitment referral program with generous payouts!
KEY RELATIONSHIPS
Part of the InMoment APAC Marketing Team
Reports to Demand Marketing Manager, APAC
Key relationship with the Sales and Customer Success Teams
At InMoment, diversity and inclusion is at the core of who we are. InMoment prides itself on an inclusive culture that promotes, encourages and supports the diverse voices of our employees and clients. We strive to create workplaces that reflect the communities we serve and believe that different perspectives, interests and backgrounds foster a stronger and more creative work environment.
We thank all those who apply, however, only candidates selected for an interview will be contacted.
**Please no phone calls and no agencies/recruiters - this is a direct hire**
