For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.
Our Risk Solutions team is currently seeking a
Marine Technical Director who will oversee the Marine lines of business for Risk Solutions. Position is eligible for a fully remote arrangement. This is a full time, exempt role.
POSITION OVERVIEW:
This leader will oversee the Marine lines of business for Risk Solutions. The candidate will have 10+ years industry experience in the Risk Solutions field with strong technical knowledge of Inland and Ocean Marine including builder’s risk, contractor’s equipment, motor truck cargo, and other Marine coverages, maritime transit safety and security standards, and risk related to all transportation modes. The candidate will report to the AVP of Technical Solutions in Risk Solutions.
IN THIS ROLE, YOU WILL:
Develop Risk Solutions strategy specific to Ocean Marine
Develop strategic and innovative initiatives to address the Marine lines of business profit improvement and quality
Collaborate with Industry Leadership, Corporate Line of Business Underwriting and Claims Team
Oversee development and maintenance of Risk Solutions external resources (agent and customer) including content on the Risk Solutions website, online tools, and 3rd party vendors
Develop action plans and survey solutions for emerging business unit trends
Collaborate with the Field Operations Leaders to ensure Risk Solutions field staff possess technical skillset necessary for risk assessment and service for the Marine lines of business
Oversee development and maintenance of Risk Solutions internal staff resources (i.e., training modules, owners’ manuals, and technical reference materials)
Assist Risk Solutions Field Directors in new and experienced field staff development and provides coaching/feedback through quality reviews.
Conduct regional evaluations for annual Operational Reviews and contribute to ongoing process improvement
Ability to travel periodically, less than 10% of the time
Key Measures of Success :
- Partnership with Risk Solutions Field Operations, Industry Leadership, Corporate Line of Business Underwriting and Claim partners.
- Development and management of Risk Solutions tools, resources and technical training.
- Achieves positive project management outcomes.
- Innovative ideas for quality and efficiency gains.
- Quality of work product.
- Timeliness.
WHAT YOU NEED TO APPLY:
- B.S. degree in a related field to include health and safety, science, engineering or equivalent.
- 10+ years in insurance, technical and/or engineering related experience.
- Professional loss control certification preferred to include CSP, PE, CPCU, ARM.
- High level of skill and competency in Microsoft products such as PowerPoint, Excel and Word.
- Demonstrated project management skills.
- Strong command of fundamental and advanced technical concepts, practices, and procedures.
- Excellent communication skills including the ability to communicate difficult or technical decisions with confidence and precision.
- Strong time management skills: must be able to effectively plan and organize work to achieve desired outcomes. Demonstrates flexibility in applying different approaches to changing work demands.
- Motivated self-starter with demonstrated initiative; ability to work independently with minimal direction.
- Ability to deal confidently with all levels of the organization, including senior executives in Home Office, field managers and field underwriters.
- Ability to work in a dynamic environment on multiple projects, tasks or assignments.
- Strong analytical & problem-solving skills.
Physical Demands and Work Environment:
- Ability to use a personal computer and other standard office equipment.
- Ability to work in a fast-paced environment.
- Ability to sit and/or stand for extended periods.
- Ability to operate a motor vehicle.
- Ability to travel as necessary (up to 10% travel required).
- Ability to climb a ladder at various heights.
- Ability to work in cold and/or hot environments.
This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform.
CAREER DEVELOPMENT:
It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.
BENEFITS:
We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.
Benefits include:
- Medical, dental, vision, life, and disability insurance
- 401K with a company match
- Tuition reimbursement
- PTO
- Company paid holidays
- Flexible work arrangements
- Cultural Awareness Day in support of IDE
- On-site medical/wellness center (Worcester only)
- Click here for the full list of Benefits
EEO statement:
The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.
Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”
As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.
Privacy Policy:
To view our privacy policy and online privacy statement, click here .
Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here
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