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Collections Manager

Remote:

Full Remote

Work from:

Florida (USA), United States

Offer summary

Qualifications:

3-5+ years in collections management, Experience managing remote teams, Strong analytical and problem-solving skills, Excellent call center management skills.

Key responsabilities:

Analyze and report on performance metrics
Conduct training and manage personnel

National Service Bureau https://www.nsbi.net

51 - 200 Employees

See all jobs

Job description

Benefits:

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Benefits:

Competitive Salary
Employer Paid Medical, Dental, Vision Insurance
Company Provides EAP (Employee Assistance Program)
Paid Vacation, Holiday’s, and Sick Time
Monday to Friday schedule

This role is required to sit in Eastern Time or Central Time zones.

Not hiring in the following states: NY, TX, PA, DC, MA, CT, ME, VT

To qualify for the fully remote position, the applicant must be more than 90 miles from any NSB location.

GROW WITH US!

National Service Bureau (NSB) is seeking an experienced Call Center Manager. NSB is focused on Accounts Receivable Management and Subrogation and has grown exponentially over the last 34 years to become a leading national agency. We are looking to find a leader whom is self-motivated, accountable and engaged in personal growth.

Collections Manager Job Description:

We are seeking a Collections Manager with experience leading teams, who can empathize with consumers and has the ability to maintain professionalism at all times. This role ensures that all call center, collections, and training goals are met. Other job functions include:

Analyzes, evaluates, and reports on performance, service, KPIs and other metrics
Makes recommendations for action plans
Perform continued training and education
Implements call center and collection operational strategies
Provides daily personnel management and oversight
Conducts regular 1:1’s and annual performance reviews
Recommends changes to employee levels based on activity and performance
Enforce company policies and hold team members accountable

Collections Manager Skills Required:

Secure home office consisting of:

Dedicated high-speed Internet (Cable, DSL, Fiber) with access via a hardwired connection (not wi-fi)
Internet speed required to be at 100 Mbps down, 10 Mbps up, and Latency of 100 ms or below
Dedicated space where others cannot hear voice conversations, is free from background noise and other distractions (ex. Office space, extra bedroom, etc.)

Clear and professional backdrop
3-5+ years in a high volume collections management
Experience in managing a remote team enviroment
Experience scheduling call center operations and running call campaigns
Excellent call center and/or collections management skills
Results oriented with the energy and ability to deliver results daily
Strong analytical and problem solving skills
Understanding of and respect for compliance
Positive attitude and approach
Ability to drive, encourage, and motivate a team
Willingness to exemplify our Core Values

Core Values:

Follow Through
Be Engaged
Think First
Be Respectful
Be Accountable

NSB Culture & Environment:

Diverse and friendly team
Emphasis on work/life balance
Guaranteed no nights/weekends
Positive environment
Performance-based incentives
Advancement opportunities

NSB is very proud of our team and the environment they are helping to foster here. We’re excited for you to join us!

To stay up to date on our latest postings we invite you to:

Like us on FaceBook:

https://www.facebook.com/nationalservicebureau/

Follow us on LinkedIn:

https://www.linkedin.com/company/national-service-bureau-inc./mycompany/

Visit our careers page:

https://national-service-bureau.careerplug.com/account

This is a remote position.